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Mian Tayyab

@miantayyab23

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I resolve customer, technical, and KYC issues across Amazon, Revolut, and Talabat support operations.

Pakistan

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What I'm looking for

I'm looking to apply my customer, technical support, and KYC operations experience in a fast-paced international environment where I can resolve complex issues, maintain quality standards, and support team performance.

I'm currently supporting Amazon customers across customer service and technical support, resolving device, connectivity, application, digital-content, order, delivery, refund, and billing issues. I handle 45–50+ inbound voice contacts per shift and achieve first-contact resolution on approximately 92% of technical cases.

At Mindbridge, I led 20+ analysts delivering KYC and identity-verification operations for Revolut. I maintained 99% accuracy in quality audits, processed 220+ verification cases per shift, escalated high-risk profiles, and delivered training that reduced verification handling time by 50%.

I also supported Talabat customers and delivery riders through live chat and voice channels, resolving multi-party delivery, payment, and order disputes. Across fast-paced international support environments, I bring clear communication, de-escalation, CRM documentation, and consistent quality performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Technical Support Associate

Current

IBEX Limited

Feb 2026 - Present (7 months)

Handle 45-50+ inbound voice contacts per shift across two lines of business, achieving first-contact resolution on approximately 92% of technical cases. Maintain an average quality assurance score of 90% across monthly audits.