Across Walmart, Amazon, British Council, Samsung, and Revolut, I supported customers and users through chat, email, and voice. My work included resolving complex issues, managing escalations, and meeting performance targets.
At British Council /Samsung Pakistan (Ufone PTML), I assisted candidates with IELTS registration, exam rescheduling, and result inquiries. I also provided Samsung mobile and appliance customers with warranty, repair, and product guidance.
At Amazon ( VSCS Outsource – Lahore), I handled live chat and call support for truck drivers, helping resolve route, schedule, and delivery issues using internal CRM tools. At WAL-MART (IBEX GLOBAL PVT. LTD), I supported U.S. customers with orders, returns, billing, refunds, and account access.
At REVOLUT MINDBRIDGE, I handled specialized queues involving card payments, disputes, international transfers, and digital asset exchanges. I also mentored new hires and earned promotions, including Assistant Team Lead at Samsung, Subject Matter Expert and Escalation Specialist at Walmart, and Guru Agent at Revolut.
