Open to opportunities

Akabile Winnie

@akabilewinnie

Message

I drive customer retention and business growth through proactive account management.

Nigeria

Message

What I'm looking for

I'm looking for customer success or account management work where I can improve customer journeys, drive product adoption and retention, optimize CRM operations, and help businesses grow through proactive customer relationships.

At Moniepoint Group, I help businesses and agents grow by connecting them with digital financial solutions and delivering seamless, reliable service.

I onboard new agents, resolve issues quickly, improve agent performance, and build strong relationships that support financial inclusion across Africa. My work turns customer outcomes into retention, loyalty, and business growth.

I also managed customer inquiries, complaints, reservations, and account information at Joseph's, using Google Sheets to improve customer-record tracking and follow-up.

I'm focused on customer success, account management, CRM operations, onboarding, workflow automation, and building customer journeys that remove friction and drive product adoption.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Moniepoint Group

Sep 2023 - Present (2 years 11 months)

As a business relationship manager in moniepoint I help businesses and agents grow by building strong relationships and connecting them with Moniepoint’s digital financial solutions. My role focuses on expanding our network, improving agent performance, and making sure every customer gets seamless, reliable service.
I work with amazing teams to onboard new agents, resolve issues quickly, and drive

Google Workspace HubSpot Sales Development Customer Success Customer Support Customer Experience Zapier Customer Satisfaction Account Management Troubleshooting Customer Engagement Customer Retention

Account Manager

Joseph's

Jun 2025 - Nov 2025 (5 months)

Managed customer inquiries, complaints, and reservation requests, ensuring customers received timely assistance. Organized customer and reservation records using Google Sheets to improve tracking and follow-up. Supported the business with day-to-day customer communication and account information management.

Data Reporting Customer Experience Account Management