Bolaji Akinleye
@bolajiakinleye
Customer-focused Customer Success professional driving SaaS adoption.
NigeriaWhat I'm looking for
I am a proactive, client-focused Customer Success and Account Management professional with experience supporting SaaS and cloud-based accounting solutions, onboarding users, and delivering data-driven reporting to improve product adoption and business outcomes.
I have hands-on bookkeeping and financial data management experience, strong communication and training skills, and a track record of resolving client issues, building relationships, and collaborating with product and sales teams to align customer needs with product capabilities.
Experience
Work history, roles, and key accomplishments
Customer Support / Account Associate
FeniSA Technologies
Jan 2024 - Present (1 year 9 months)
Managed client inquiries and resolved technical and service issues, assisted with onboarding to SaaS accounting platforms, and delivered virtual training to improve product adoption and satisfaction.
Accounts Officer
Ikeja Electric
Jan 2023 - Jan 2024 (1 year)
Maintained accurate financial records, processed invoices and expense reports, and served as primary contact for billing queries to improve client communication and support client success reviews.
Administrative & HR Assistant
Ignite Convergence Limited
Jan 2019 - Jan 2022 (3 years)
Managed phone and email inquiries, coordinated meetings, interviews and trainings, and supported executives with travel bookings and document preparation to streamline operations.
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Science, Accounting
Completed a Bachelor of Science in Accounting with foundational training in bookkeeping and financial data management.
VEECrown Academy
Certificate, Customer Management
2022 - 2022
Completed a Customer Management Fundamentals certification focused on customer success and account management practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Bolaji?
You can contact Bolaji and 90k+ other talented remote workers on Himalayas.
Message BolajiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
