SOMKENE DAVIDWHITE-EWULUM

I'm a Customer Success and Account Management professional with 7+ years of experience building client relationships, driving retention, and delivering measurable business outcomes in fast-paced environments.

My career began in frontline customer service at First Bank of Nigeria, where I quickly progressed to Team Lead, managing a team of 12+ and improving key service KPIs by 40%. I then moved into an Account Relationship Manager role, where I owned a portfolio of 250+ active clients contributing over ₦500M in monthly transaction value — achieving 92%+ retention, growing product adoption by 18% YoY, and reducing onboarding time by 30%.

I'm now intentionally transitioning into SaaS, currently completing a structured CSM/TAM internship where I apply Customer Success frameworks including onboarding design, health scoring, churn prevention, and value realization strategies using HubSpot CRM.

I'm equally comfortable in Account Management, Customer Success, Onboarding, and Retention & Implementation roles — I've lived all four across my career. I thrive in remote, collaborative environments, love turning at-risk accounts around, and get genuine satisfaction from helping customers achieve outcomes they didn't think were possible.

Outside work, I'm passionate about technology, people development, and the future of SaaS in emerging markets. I'm looking to join a forward-thinking company where I can grow, contribute, and make a real difference for customers.