David Osho

I am a Customer Success and Experience leader with 8+ years delivering measurable client value across fintech and SaaS-driven ecosystems. I thrive in fast-paced, data-driven environments and excel at solving complex problems that improve customer outcomes.

At Moniepoint Group I managed customer success operations across 7 states, achieved 90% SLA adherence and >90% CSAT, and improved feature adoption by 20% through redesigned onboarding journeys. I drove a 30% reduction in B2B issue resolution times by optimizing ticket flows in Zendesk and Jira.

Previously at Sterling Bank I led cross-functional efforts that improved CSAT by 18%, reduced churn by 10%, and reactivated a portfolio with a 20% reactivation rate. I use data insights, CRM systems like Microsoft Dynamics 365, and structured feedback to inform strategy and elevate service standards.

I excel at leading remote, high-performing teams, coaching for performance, and partnering with product, engineering, and operations to turn customer feedback into product improvements and revenue impact. I am passionate about building exceptional customer journeys and scaling operational excellence.