William Ayara
@williamayara
Customer Service Representative with 6+ years driving complaint resolution and customer retention.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with over six years of experience delivering excellent customer service. I handle customer enquiries professionally via phone, email, and in person, while keeping customer satisfaction high through prompt complaint resolution.
In my roles at Pellegrini Nigeria Catering Ltd, Sure Height Communications Ltd, and Moniepoint Microfinance Bank, I’ve coordinated with internal teams to support timely service delivery. I maintain accurate customer records and service reports, and I follow up on customer requests and service issues to drive resolution.
I’m especially strong in communication, CRM systems, problem-solving, and relationship management. Whether onboarding new customers or managing customer accounts, I focus on resolving concerns, promoting services, and sustaining customer retention through careful, consistent documentation.
Experience
Work history, roles, and key accomplishments
Business Relationship Manager
Moniepoint Microfinance Bank
Jun 2022 - Present (4 years 1 month)
Managed customer accounts and relationships, onboarding new business customers. Resolved customer concerns, promoted financial products, and maintained CRM records to support customer retention.
Customer Support Officer
Sure Height Communications Ltd
Feb 2022 - Present (4 years 5 months)
Provided customer support and technical assistance, following up on requests and service issues until resolution. Maintained customer records to support prompt issue resolution.
Customer Service Representative
Pellegrini Nigeria Catering Ltd
Apr 2010 - Present (16 years 3 months)
Responded to customer enquiries via phone, email, and in person, resolving complaints to maintain high satisfaction. Coordinated with internal teams, maintained accurate customer records, and supported customer-facing operations.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic
Higher National Diploma in Public Administration, Public Administration
Earned a Higher National Diploma in Public Administration from Heritage Polytechnic.
Temple Gate Polytechnic
Ordinary National Diploma in Public Administration, Public Administration
Earned an Ordinary National Diploma in Public Administration from Temple Gate Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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