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ajike alice

@ajikealice

Customer support professional at Sundry Foods Limited (Kilimanjaro), handling 60+ daily interactions and following orders through fulfillment.

Nigeria

Message

At Sundry Foods Limited (Kilimanjaro), I handle 60+ daily customer interactions across Kilimanjaro, Kiligrills, and Pizza Jon. I guide customers through digital ordering platforms and respond to inquiries, complaints, and time-sensitive requests.

I process and monitor orders through fulfillment, coordinating with internal teams and dispatch personnel. When orders are delayed or have missing items, I track the issue, keep customers updated, and follow through toward a resolution.

Previously, I handled customer service and front-desk requests at Toprank Hotels / Galaxy and Chinecherem Printing Press. At Janice Beauty Salon, I helped customers choose products and supported daily administrative work; at Nigerian Shippers Council, I assisted with audit records and reporting.

Experience

Work history, roles, and key accomplishments

Current

Fulfillment Officer

Current

Sundry Foods Limited (Kilimanjaro)

Jan 2023 - Present (3 years 9 months)

Manage 60+ customer interactions daily across multiple brands, handling inquiries, orders, complaints, and follow-ups. Process and monitor orders from placement through fulfillment, coordinating with internal teams and dispatch personnel.

Customer Support Order Processing Fulfillment Complaint Resolution Delivery Coordination Outlook Orda Africa Glovo Chowdeck Documentation Reporting Escalation Management Cross team coordination

Customer Service / Front Desk

Toprank Hotels / Galaxy

Jan 2020 - Dec 2022 (2 years 11 months)

Handled customer inquiries, requests, and service concerns while maintaining a professional and welcoming experience. Managed multiple front-desk responsibilities and coordinated with relevant personnel to address service needs.

Customer Service Frontdesk Communication Skills Record keeping Follow up Coordination

Customer Service Representative

Chinecherem Printing Press

Jan 2018 - Dec 2020 (2 years 11 months)

Handled customer inquiries and service requests while maintaining clear and professional communication. Followed up on customer orders and managed concerns toward practical resolutions.

Customer Service Communication Skills Order Follow up Problem Solving Record keeping

Administrative Assistant / Sales Associate

Janice Beauty Salon

Jan 2017 - Dec 2018 (1 year 11 months)

Served as first point of contact for customers, identifying needs and recommending suitable products. Guided undecided customers through purchasing decisions and supported daily administrative activities.

Customer Service Sales Product Recommendations Administrative Support Communication Skills

NYSC Audit Assistant

Nigerian Shippers Council

Reviewed and organized records and supporting documentation with attention to accuracy and detail. Assisted with administrative and reporting activities while working within established procedures.

Audit Documentation Record keeping Administrative Support Attention To Detail