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Uchechi ijere

@uchechiijere

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Customer support representative at Kilimanjaro, handling food orders, delivery issues, and customer complaints.

Nigeria

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At Kilimanjaro, I responded to questions about menu items, prices, availability, promotions, and delivery, and processed orders through phone, WhatsApp, and online channels. I handled concerns including missing orders, delays, food quality, refunds, and billing discrepancies.

At Grandeur Nig Ltd, I supported customers with account access, subscriptions, billing, and technical questions through email, live chat, and phone. I tracked requests using CRM and ticketing workflows, guided customers through troubleshooting, and contributed to FAQs and support documentation.

Experience

Work history, roles, and key accomplishments

Customer Representative

Kilimanjaro

Jan 2025 - Jan 2026 (1 year)

Responded to customer inquiries about menu items, prices, and delivery services. Processed orders, handled complaints, and coordinated with kitchen and delivery teams to ensure timely fulfillment.

Customer Service Order Processing Complaint Resolution Communication Skills Coordination Record keeping

Customer Support Representative

Grandeur Nig Ltd

Jun 2024 - Dec 2024 (6 months)

Assisted customers through email, live chat, and phone with product questions and technical issues. Recorded and tracked complaints using CRM and ticketing workflows, provided troubleshooting guidance, and escalated complex issues.

Customer Service Email Support Live Chat Phone Support CRM Ticketing Troubleshooting Documentation

Customer Support Representative

AK Feeds

Aug 2020 - May 2024 (3 years 9 months)

Responded to customer inquiries about spices and food products, processed and confirmed orders, and resolved complaints. Coordinated with sales, inventory, accounts, and delivery teams to support accurate order fulfillment.

Customer Service Order Processing Complaint Resolution Communication Skills CRM Data Entry Follow up Teamwork

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistant Training, Virtual Assistant

2026 - 2026

Completed Virtual Assistant training covering administrative support, Google Workspace, email and calendar management, data entry, online research, and professional communication.