Ikechukwu Frank Ogwo
@ikechukwufrankogwo
I improve customer service delivery, resolve inquiries, and train teams in fast-paced environments.
NigeriaWhat I'm looking for
I've supported customers at Hotel Royal Damgrete and Kilimanjaro Eatery, resolving inquiries and complaints while maintaining reliable service in fast-paced environments.
I use customer feedback and detailed interaction records to improve service delivery, train new staff on customer-service protocols, and help strengthen communication between clients and businesses.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Kilimanjaro Eatery
Handled complaints professionally, maintaining company reputation. Utilised CRM software effectively to manage customer interactions and implemented feedback systems to improve services.
Customer Support Agent
Hotel Royal Damgrete
Provided comprehensive product information to potential buyers, increasing sales conversion rates. Managed customer inquiries across various platforms and trained new staff on customer service protocols.
Education
Degrees, certifications, and relevant coursework
Abia State Polytechnic
National Diploma, Business Administration
Earned a National Diploma in Business Administration from Abia State Polytechnic, graduating in 2023.
Confidence Group of Schools
Senior Secondary School Certificate, General Studies
Completed the Senior Secondary School Certificate at Confidence Group of Schools in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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