Open to opportunities

Violet David

@violetdavid

Message

I resolve customer issues across phone, email, live chat, and social media.

Nigeria

Message

What I'm looking for

I'm looking for a full-time customer support role where I can resolve customer enquiries across phone, email, live chat, or social media, work in a fast-paced team, and complete structured product training.

I've supported customers across phone, email, live chat, and social media, resolving product, account, service, order, and payment concerns with clear, professional communication.

At Sundry Foods Limited, I progressed from Cashier to Shift Supervisor, handling frontline service, investigating complaints, processing transactions, coordinating daily shifts, and coaching colleagues on customer-service procedures.

I bring empathy, active listening, accurate recordkeeping, and composure under pressure to fast-paced customer-focused teams. I'm comfortable managing multiple conversations, escalating complex cases, and following up until enquiries are resolved.

Experience

Work history, roles, and key accomplishments

Shift Supervisor

Sundry Foods Limited

Dec 2020 - May 2025 (4 years 5 months)

Delivered professional frontline service in a busy food-service environment, resolving complaints and investigating order and payment concerns. Coordinated daily shift activities, assigned employees to service areas, and coached team members on customer-service procedures.

Customer Service Complaint Resolution Order Management Payment Processing Team Leadership Shift Coordination Training

Customer Support Representative

Online and E-commerce Customer Support

Jan 2022 - Jan 2025 (3 years)

Supported customers through live chat, email, telephone, and social media, providing clear and professional responses. Conducted first-step investigations, escalated complex cases, and maintained accurate records of conversations and actions taken.

Live Chat Email Support Phone Support Social Media Support Empathy Active Listening