AS

Open to opportunities

Ajaypratap Sengar

@ajaypratapsengar

I am an experienced international sales and customer service leader with team management expertise.

What I'm looking for

I seek a challenging, client-facing role in international sales or customer service that leverages team leadership, CRM and implementation skills, offers growth, and values training and performance-driven results.

I am an Indian sales and customer service professional with over six years' experience in US international sales at Genius Solutions, progressing from Process Executive to Team Leader managing 14 associates. I also worked in business development at Fibre2Fashion and as a senior support and implementation executive at Mavenvista, delivering onsite client training and e-auction support for Dalmia Cement.

I specialize in lead generation, escalation handling, client demos, and working with CRMs such as Salesforce, Zoho and 10ninty, along with MS Office and internet tools. I seek challenging roles where I can apply team leadership, training, and client-facing implementation skills to drive growth and operational excellence.

Experience

Work history, roles, and key accomplishments

MT

Senior Support and Implementation Executive

Mavenvista Technologies

Nov 2019 - Apr 2020 (5 months)

Provided support and implementation services for clients including Dalmia Cement, conducted e-auctions, and delivered onsite/online demos and client training.

Implementation client support Onsite Support Product Demos

FI

Business Development Executive

Fibre2Fashion

Feb 2019 - Oct 2019 (8 months)

Generated B2B leads in the textile industry and sold marketing and advertising solutions via online and offline channels; managed counter sales for website visitors.

Lead Generation B2B Sales Market Research Negotiation CRM Sales Presentations Account Management

GS

Team Leader

Genius Solutions

Jan 2016 - Jan 2019 (3 years)

Led a team of 14 associates, maintained weekly targets, and conducted training, one-on-ones and motivational activities to drive performance.

Team Leadership Performance Management Training Coaching Target Setting Reporting Workforce Management

GS

Senior Process Executive

Genius Solutions

Sep 2014 - Dec 2015 (1 year 3 months)

Handled customer escalations and coordinated call transfers to clients to ensure timely issue resolution.

Escalation Management Call Transfer CRM Quality Assurance

GS

Process Executive

Genius Solutions

Feb 2013 - Aug 2014 (1 year 6 months)

Interacted with US customers to handle inbound inquiries and resolve issues, meeting service-level expectations.

Email Support Communication Troubleshooting

Education

Degrees, certifications, and relevant coursework

GU

Gujarat University

Bachelor of Commerce, Commerce

Grade: 59%

Completed Bachelor of Commerce (B.Com) from Gujarat University with 59% in 2011.

GB

Gujarat Secondary and Higher Secondary Education Board

Higher Secondary Certificate, Higher Secondary (HSC)

Grade: 76.71%

Completed Higher Secondary Certificate under Gujarat Secondary and Higher Secondary Education Board with 76.71% in 2008.

Tech stack

Software and tools used professionally

Gmail

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Team Leader International Sales Customer Service Business Development Implementation Consultant Team Leadership Team Lead Project Team Leader Sales Team Leader Engineering Team Leader Team Manager Sales Team Lead

Skills

MS Office Internet Salesforce Zoho US International Sales Customer Service Customer Escalation Team Management Training Lead Generation Sales Marketing Onsite Support CRM Gmail

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