Ajaypratap Sengar
@ajaypratapsengar
I am an experienced international sales and customer service leader with team management expertise.
What I'm looking for
I am an Indian sales and customer service professional with over six years' experience in US international sales at Genius Solutions, progressing from Process Executive to Team Leader managing 14 associates. I also worked in business development at Fibre2Fashion and as a senior support and implementation executive at Mavenvista, delivering onsite client training and e-auction support for Dalmia Cement.
I specialize in lead generation, escalation handling, client demos, and working with CRMs such as Salesforce, Zoho and 10ninty, along with MS Office and internet tools. I seek challenging roles where I can apply team leadership, training, and client-facing implementation skills to drive growth and operational excellence.
Experience
Work history, roles, and key accomplishments
Senior Support and Implementation Executive
Mavenvista Technologies
Nov 2019 - Apr 2020 (5 months)
Provided support and implementation services for clients including Dalmia Cement, conducted e-auctions, and delivered onsite/online demos and client training.
Business Development Executive
Fibre2Fashion
Feb 2019 - Oct 2019 (8 months)
Generated B2B leads in the textile industry and sold marketing and advertising solutions via online and offline channels; managed counter sales for website visitors.
Team Leader
Genius Solutions
Jan 2016 - Jan 2019 (3 years)
Led a team of 14 associates, maintained weekly targets, and conducted training, one-on-ones and motivational activities to drive performance.
Senior Process Executive
Genius Solutions
Sep 2014 - Dec 2015 (1 year 3 months)
Handled customer escalations and coordinated call transfers to clients to ensure timely issue resolution.
Process Executive
Genius Solutions
Feb 2013 - Aug 2014 (1 year 6 months)
Interacted with US customers to handle inbound inquiries and resolve issues, meeting service-level expectations.
Education
Degrees, certifications, and relevant coursework
Gujarat University
Bachelor of Commerce, Commerce
Grade: 59%
Completed Bachelor of Commerce (B.Com) from Gujarat University with 59% in 2011.
Gujarat Secondary and Higher Secondary Education Board
Higher Secondary Certificate, Higher Secondary (HSC)
Grade: 76.71%
Completed Higher Secondary Certificate under Gujarat Secondary and Higher Secondary Education Board with 76.71% in 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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