Open to opportunities

Naresh Ahuja

@nareshahuja

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Experienced team leader with a strong background in customer service.

India

Message

What I'm looking for

I am looking for a challenging role that allows me to utilize my leadership skills and contribute to customer satisfaction while fostering my professional growth.

With 19 years of experience in the customer service industry, I have honed my skills in team leadership and management. My journey has taken me through various roles, from a Customer Service Executive to a Team Lead, where I have successfully managed teams and driven performance to meet organizational goals.

Currently, I am a Team Lead at Altruist India Pvt Ltd, where I oversee a team of 20 members in the Airtel retention process. My focus is on achieving retention targets through effective communication and problem-solving strategies. I am committed to fostering a collaborative team environment and continuously improving service quality.

Throughout my career, I have developed strong interpersonal skills and a results-oriented mindset. I thrive in challenging roles that allow me to leverage my leadership abilities and contribute to the success of the organization while also seeking opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Altruist India Pvt Ltd

Sep 2019 - Present (5 years 10 months)

Currently leading a team of 20 members in the Airtel retention process, focusing on customer retention through various tools. Responsible for achieving monthly retention targets.

Team Leadership Customer Retention Communication Conflict Resolution

Team Manager

1Point1

May 2018 - May 2019 (1 year)

Managed back-office operations for the Mahanagar Gas Process, handling customer emails and letters. Ensured efficient and accurate processing of customer correspondence.

Team Management Back Office Operations Process Improvement

Team Lead

Vertex Solutions

Sep 2014 - Dec 2017 (3 years 3 months)

Led a team, ensuring the accomplishment of work objectives and managing escalations from various circles. Focused on team performance and problem resolution.

Team Leadership Escalation Management Performance Management Problem Solving Communication

Team Lead

Reliance BPO Pvt Ltd.

Oct 2011 - Aug 2014 (2 years 10 months)

Responsible for leading a team, ensuring work completion, and handling customer escalations. Contributed to team efficiency and customer satisfaction.

Team Leadership Customer Service Customer Escalation Team Coordination

Customer Service Executive

Reliance InfoStream

Mar 2006 - Oct 2011 (5 years 7 months)

Started as a Customer Service Executive, handling inbound calls and resolving customer queries. Promoted to VIP desk and then to Web World VCD, providing counseling and sales for various services.

Customer Service Inbound Sales Counseling

Credit Card Collection Officer

Standard Chartered Bank

Nov 2004 - Mar 2006 (1 year 4 months)

Worked as a Credit Card Collection Officer, responsible for making outbound calls to collect credit card expenditures. Achieved collection targets and managed customer accounts.

Credit Collections Outbound Calling Debt Recovery Negotiation

Customer Service Executive

Wasan Automobiles

Jul 2000 - Nov 2004 (4 years 4 months)

Served as a Customer Service Executive in the material department at a Ford service center. Provided support and managed customer inquiries related to materials.

Customer Service Material Management Customer Support

Marketing Executive

Gallup MBA India Pvt. Ltd.

Apr 1998 - May 1999 (1 year 1 month)

Worked as a Marketing Executive for a premier marketing company. Contributed to marketing initiatives and client engagement.

Marketing Client Engagement Market Research Sales Support Communication

Education

Degrees, certifications, and relevant coursework

SIES College of Management Studies

EMBA (Finance), Finance

Grade: Second Class

Completed an Executive Master of Business Administration with a specialization in Finance. Studied at SIES College of Management Studies, affiliated with Mumbai University.

Guru Nanak College of Arts, Science & Commerce

B.Com, Commerce

Grade: Second Class

Obtained a Bachelor of Commerce degree from Guru Nanak College of Arts, Science & Commerce. The curriculum focused on core commerce subjects.

Guru Nanak College of Arts, Science & Commerce

HSC (Commerce), Commerce

Grade: Second Class

Completed Higher Secondary Certificate in Commerce from Guru Nanak College of Arts, Science & Commerce. This program provided foundational knowledge in commerce.