ashu rana
@ashurana
Experienced team leader specializing in domestic and international sales operations.
What I'm looking for
I am an experienced team leader with over five years in domestic and international sales and customer support operations, skilled in team management, process improvement, and quality assurance. I have led teams at companies including Dhani Loans and Services, Vocis SS Nair Communications, Yansh Technologies, IFAZONE, and Genpact, driving performance through training, reporting, and incentive planning.
I bring strong communication, client-handling, and reporting skills, proficiency with MS Word, Excel and PowerPoint, and experience with platforms such as RUMBA and LexisNexis. I focus on delivering high-quality service, reducing errors through quality checks, and implementing process improvements that enhance team productivity and client satisfaction.
Experience
Work history, roles, and key accomplishments
Team Leader
Dhani Loans and Services
Oct 2021 - May 2022 (7 months)
Led a domestic sales team, managed hiring and training, set sales targets and schedules, and produced performance and billing reports to improve productivity and compliance.
Team Leader
Vocis SS Nair Communications
Nov 2020 - Apr 2021 (5 months)
Managed an international sales team, handled client escalations, improved processes and incentive plans, and prepared Excel reports and quality checks to reduce errors.
Team Leader
Yansh Technologies
Jul 2019 - Nov 2020 (1 year 4 months)
Oversaw an international sales team, provided floor support, reported team progress, and implemented process and incentive improvements to enhance delivery quality.
Customer Care Executive
IFAZONE
Jul 2018 - Jul 2019 (1 year)
Handled chat-based customer support, provided floor support to other agents, and maintained quality standards to elevate client satisfaction.
Worked on US banking (Wells Fargo) investigations using RUMBA and other tools to identify suspicious activity, meet productivity/quality targets, and produce data presentations.
Education
Degrees, certifications, and relevant coursework
NIMES
Bachelor of Business Administration, Management
Completed BBA in Management (Bachelor of Business Administration) in 2016.
Central Board of Secondary Education
Intermediate Certificate, Higher Secondary Education
Completed 12th grade under the Central Board of Secondary Education in 2013.
Central Board of Secondary Education
High School Certificate, Secondary Education
Completed 10th grade under the Central Board of Secondary Education in 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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