Open to opportunities

ashu rana

@ashurana

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Experienced team leader specializing in domestic and international sales operations.

India

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What I'm looking for

I seek a leadership role in a growth-oriented company where I can improve team performance, implement process improvements, and drive high-quality customer and client outcomes.

I am an experienced team leader with over five years in domestic and international sales and customer support operations, skilled in team management, process improvement, and quality assurance. I have led teams at companies including Dhani Loans and Services, Vocis SS Nair Communications, Yansh Technologies, IFAZONE, and Genpact, driving performance through training, reporting, and incentive planning.

I bring strong communication, client-handling, and reporting skills, proficiency with MS Word, Excel and PowerPoint, and experience with platforms such as RUMBA and LexisNexis. I focus on delivering high-quality service, reducing errors through quality checks, and implementing process improvements that enhance team productivity and client satisfaction.

Experience

Work history, roles, and key accomplishments

Team Leader

Dhani Loans and Services

Oct 2021 - May 2022 (7 months)

Led a domestic sales team, managed hiring and training, set sales targets and schedules, and produced performance and billing reports to improve productivity and compliance.

Team Leadership Sales & Management Reporting Training Email Communication Billing Shift Scheduling

Team Leader

Vocis SS Nair Communications

Nov 2020 - Apr 2021 (5 months)

Managed an international sales team, handled client escalations, improved processes and incentive plans, and prepared Excel reports and quality checks to reduce errors.

Team Management Process Improvement Quality Assurance Insurance Data Updates Incentives Customer Service

Team Leader

Yansh Technologies

Jul 2019 - Nov 2020 (1 year 4 months)

Oversaw an international sales team, provided floor support, reported team progress, and implemented process and incentive improvements to enhance delivery quality.

Team Leadership Process Improvement performance reporting Floor Support Incentives International Sales

Customer Care Executive

IFAZONE

Jul 2018 - Jul 2019 (1 year)

Handled chat-based customer support, provided floor support to other agents, and maintained quality standards to elevate client satisfaction.

Chat Support Customer Service Quality Assurance Floor Support Multitasking Communication Process Adherence

Operation Associate

Genpact India

Jun 2016 - Jul 2018 (2 years 1 month)

Worked on US banking (Wells Fargo) investigations using RUMBA and other tools to identify suspicious activity, meet productivity/quality targets, and produce data presentations.