At Concentrix, I supported Macy’s customers through real-time chat and email, resolving issues for a USA-based e-commerce business.
I review and validate customer, order, and case information for accuracy and completeness. I use CRM and internal tools to research issues and provide accurate resolutions.
I keep customer and case records current through clear documentation, data validation, and process-driven case management. I also escalate complex issues when required.
With a B.Sc. in Zoology, Botany, and Chemistry and a diploma in Computer Applications and Programming, I bring careful information verification, data-management skills, and a quality-focused approach to operations.
