At Cognizant, I handled Google customer queries through voice and chat, investigating account, app, payment, and transaction issues and providing process-based resolutions. I also supported reactivation, renewal, KYC, and re-KYC campaigns, tracking follow-ups and documenting cases.
At Concentrix, I supported Macy’s international e-commerce customers through live chat, handling order and account queries, payment information, returns, and refunds. I used internal systems to document cases, resolve issues within policy, and escalate them when required.
