Rajdeep Roy Barman
@rajdeeproybarman
Customer Support Associate at Concentrix handling 50+ daily service requests and maintaining SLA compliance.
IndiaWhat I'm looking for
At Concentrix, I managed 50+ customer requests daily, including booking modifications, cancellations, and issue resolution. I maintained SLA compliance and turnaround times in a high-volume environment.
I coordinated with internal teams on service delivery and fulfillment issues, handled escalations, and kept data accurate through system updates. I'm developing my Excel and data analysis skills to support order management and supply chain operations.
Experience
Work history, roles, and key accomplishments
Managed 50+ customer requests daily including booking modifications, cancellations, and issue resolution. Ensured SLA compliance and coordinated with internal teams to resolve service delivery issues.
Education
Degrees, certifications, and relevant coursework
Jain University
Bachelor of Business Administration, Marketing
Grade: CGPA: 9.5
Pursuing a Bachelor of Business Administration with a focus on Marketing, achieving a CGPA of 9.5.
NISM
NISM Certification, Certification
Completed the NISM Certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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