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Audrey Flanagan

@audreyflanagan

Business operations professional specializing in customer success, project coordination, relationship management, and complex workflows.

United States

Message

What I'm looking for

I'm looking for a client success or business operations role where I can manage relationships, coordinate complex workflows, solve problems across teams, and support measurable business objectives in a collaborative, fast-paced environment.

I’m a business operations and client success professional with experience across relationship management, project coordination, customer experience, administrative operations, and high-volume case management.

In my current role with the American Association of Post-Acute Care Nursing, I manage year-round relationships for approximately 35 Business Partners while coordinating communications, contracts, invoicing, program deliverables, documentation, deadlines, and ongoing support. I also manage operational coordination for 40–62 annual conference exhibitors and work cross-functionally with internal teams, vendors, leadership, and external stakeholders.

My broader experience includes high-volume VIP guest relations, disability claims management, real estate transaction coordination, retail operations, employee training, and administrative operations. Across these roles, I’ve developed a strong ability to manage complex workflows, coordinate competing priorities, resolve issues, maintain accurate documentation, and deliver a high level of service.

I’m especially interested in remote opportunities within business operations, customer/client success, project or program coordination and management, customer experience, and related operational roles. I’m looking for work where I can use my strengths in organization, communication, relationship management, problem-solving, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Business Partner Success Specialist

Current

American Association of Post-Acute Care Nursing

Jan 2026 - Present (8 months)

Manage year-round relationships for approximately 35 Business Partners, serving as the primary point of contact for partner needs, program participation, deliverables, engagement, and ongoing support.

Relationship Management Project Coordination Account Management Customer Experience Administrative Operations Stakeholder Management Process Improvement Documentation And Reporting Salesforce Microsoft Office

Current

VIP Guest Relations Concierge

Current

Major Food Group

Oct 2024 - Present (1 year 11 months)

Manage 80–150 time-sensitive reservation requests daily, balancing complex guest needs, competing priorities, accuracy, and exceptional luxury hospitality service standards.

Customer Experience Issue Resolution Relationship Management Administrative Operations Documentation And Reporting Resy Salesforce Microsoft Office

Business Partner Coordinator

American Association of Post-Acute Care Nursing

Jun 2023 - Dec 2025 (2 years 6 months)

Coordinate partner operations including communications, contracts, registration, invoicing, program deliverables, documentation, and deadlines while maintaining accurate records across internal systems.

Project Coordination Account Management Relationship Management Administrative Operations Stakeholder Management Process Improvement Documentation And Reporting Salesforce Microsoft Office

Team Lead

The Pumphouse

Feb 2023 - Apr 2024 (1 year 2 months)

Served as a team lead in a high-volume fine dining environment, supporting daily operations, staff coordination, training, service standards, and exceptional customer experiences.

Team Leadership Training Customer Service Event Coordination Operations

Senior Disability Claims Examiner

Lincoln Financial Group

Oct 2022 - Jun 2023 (8 months)

Managed a high-volume caseload of disability claims while independently prioritizing deadlines and maintaining accuracy, compliance, documentation, and customer service standards.

Case Management Claims Investigation Documentation Compliance Customer Service Time Management

Transaction Coordinator

Hankin and Pack Law

Feb 2021 - Oct 2022 (1 year 8 months)

Managed timelines, documentation, deadlines, and workflow coordination for a high-volume caseload of real estate transactions from contract through closing.

Project Coordination Documentation Contract Management Time Management Real Estate

Office Administrator

Broad River Retail

Jun 2019 - Feb 2021 (1 year 8 months)

Managed correspondence, records, databases, reporting, and administrative workflows while supporting operational efficiency, leadership, employees, and customers.

Administrative Operations Database Management Reporting Correspondence Customer Service

Retail Experience Manager

Broad River Retail

Jun 2019 - Feb 2021 (1 year 8 months)

Promoted from Office Administrator to Retail Experience Manager, expanding responsibilities across daily business operations, customer experience, reporting, scheduling, and administrative coordination.

Retail Operations Customer Experience Reporting Scheduling Administrative Coordination Inventory Management Team Coordination

Fine Dining Server and Events Support

The Sailfish Club of Florida

Oct 2017 - Jun 2019 (1 year 8 months)

Delivered high-touch customer service within a prestigious private club while building relationships with members, guests, leadership, and internal teams.

Customer Service Event Coordination Relationship Building Hospitality

Certified Corporate Trainer

Duffy's Sports Grill

Oct 2010 - Jun 2019 (8 years 8 months)

Trained and mentored new employees on company procedures, operational standards, customer experience, service expectations, and organizational best practices.

Training Mentor Onboarding Coaching Customer Service Operations