Aishwarya T
@aishwaryat
Operations Specialist at First Advantage handling background screening workflows and building Excel dashboards for case aging and error trends.
IndiaWhat I'm looking for
At First Advantage, I own background screening workflows and process criminal background verification orders against client requirements. I validate candidate data and documentation, monitor queues and SLAs, and help keep cases on track with internal teams and external vendors.
I also build Excel trackers and dashboards for throughput, case aging, and error trends. Before that, I worked in Technical Support at Concentrix, diagnosing customer issues and contributing to process improvements for more consistent resolutions.
Experience
Work history, roles, and key accomplishments
Owns end-to-end background screening workflows, processing criminal verification orders and validating candidate data. Builds Excel trackers and dashboards for leadership reviews.
Diagnosed and resolved customer technical issues across inbound support contacts, driving prompt closure. Streamlined support processes to improve resolution consistency.
Education
Degrees, certifications, and relevant coursework
St. Vincent Pallotti Degree College
Bachelor of Commerce, Commerce
2021 - 2024
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business studies.
Udemy
Microsoft Excel Certification, Microsoft Excel
Completed a certification course in Microsoft Excel to enhance spreadsheet and data analysis skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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