Sana Sayyed
@sanasayyed
Senior Operations Analyst at First Advantage conducting U.S. criminal background checks and supporting quality assurance.
IndiaWhat I'm looking for
At First Advantage, I conduct criminal background verification for U.S. job applicants, following compliance and turnaround-time standards. I verify documents and coordinate with clients and court authorities to obtain accurate case information.
I mentor junior team members and support quality assurance to help ensure cases are completed on time and without errors. At Branch International Pvt. Ltd., I conducted loan eligibility checks, fraud analysis, and KYC verification, and supported and trained junior team members.
My experience also includes customer support at Powerweave, Tech Mahindra Business Services Ltd., and Teleperformance, as well as backend operations at Sky Wizard Communications. I’m seeking a challenging role where I can apply my experience and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Conducts criminal background verification for U.S. job applicants, verifies documents, and coordinates with clients and court authorities. Mentors junior team members and supports quality assurance.
Senior Customer Support Executive
Powerweave
Jun 2024 - Sep 2025 (1 year 3 months)
Assisted customers via email with orders and product information, handling over 80 emails daily. Conducted quality checks on orders placed by trainees.
Conducted loan eligibility checks, fraud analysis, and KYC verification. Provided backend support and customer assistance, and mentored junior team members.
Customer Service Associate
Jan 2020 - Mar 2023 (3 years 2 months)
Resolved customer queries related to plans, billing, and services, specializing in social media complaint handling and email resolution. Ensured customer satisfaction and process efficiency.
Handled customer retention and upselling activities, delivering support across queries and service requests.
Backend Executive
Sky Wizard Communications
Jun 2015 - Apr 2018 (2 years 10 months)
Managed account records, payments, and plan activations, providing backend assistance using internal software and applications.
Education
Degrees, certifications, and relevant coursework
NMIMS
MBA, Human Resource Management
2022 - 2024
Grade: A
Pursued an MBA in Human Resource Management, achieving a grade of A.
Mumbai University
Master of Commerce, Commerce
2020 - 2021
Grade: A
Completed a Master of Commerce degree with a grade of A.
Mumbai University
Bachelor of Commerce, Commerce
2017 - 2018
Grade: A
Completed a Bachelor of Commerce degree with a grade of A.
Maharashtra State Board
HSC, Commerce
2014 - 2015
Grade: 78.39%
Completed HSC in Commerce with a score of 78.39%.
Maharashtra State Board
SSC, General
2012 - 2013
Grade: 79.40%
Completed SSC with a score of 79.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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