Sudip Chattaraj
@sudipchattaraj
Detail-oriented Operations Support Specialist improving processes through data analysis and customer issue resolution.
IndiaWhat I'm looking for
I’m a detail-oriented Operations Support Specialist with 2.5 years of experience in operations management, customer support, process improvement, and data analysis. I handle high-volume transactions, investigate operational issues using internal tools and SOPs, and collaborate with cross-functional teams to deliver accurate, timely resolutions.
At TTEC (Remote), I manage daily operational tasks, maintain case documentation and records to support audits and operational reviews, and analyze operational data to identify trends and support decision-making. I streamline repetitive processes to reduce turnaround time, support quality assurance by ensuring compliance with company policies, and communicate clearly with internal stakeholders and customers to resolve discrepancies.
Experience
Work history, roles, and key accomplishments
Operations Support Specialist
TTEC
Aug 2023 - Feb 2026 (2 years 6 months)
Managed daily operational tasks to ensure smooth execution of internal processes while meeting productivity and quality targets. Investigated customer and transaction issues, maintained case documentation for audits, and analyzed operational data to identify trends and streamline workflows.
Education
Degrees, certifications, and relevant coursework
Future Institute of Engineering and Management
B.Tech, Computer Science
B.Tech in Computer Science from Future Institute of Engineering and Management.
Availability
Location
IndiaAuthorized to work in
Job categories
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