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Fahad Shaikh

@fahadshaikh1

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I coordinate background verification processes and resolve customer queries through clear, accurate email support.

India

Message

What I'm looking for

I'm looking to enhance my professional skills, capabilities, and knowledge in an organization that values hard work and trusts me with responsibilities and challenges.

At All Digi Tech, I support international operations by helping clients verify candidate backgrounds, coordinating missing information with vendors, and resolving fintech customer queries through email and chat.

Previously at First Advantage, I managed end-to-end background verification cases across RTW, criminal, credit, address, and passport checks. I maintained 98%+ accuracy while meeting SLA requirements, handling escalations, quality checks, and complex email cases as an SME.

My experience at Teleperformance strengthened my customer support approach across email and calls. I focus on clear communication, careful documentation, and practical solutions that help customers and internal teams resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Operations Executive

All Digi Tech

Feb 2025 - Feb 2026 (1 year)

Worked in the Operations International Department to help clients check and verify the background of their candidates. Coordinated with vendors for missing information via email and managed customer queries through email and chat support in a fintech environment.

Background Verification Client Communication Email Support Chat Customer Service Problem Solving Fintech SLA Management