Open to opportunities

Rohitha User

@rohithauser

Message

I am an operations specialist skilled in technical support, customer service, and training.

India

Message

What I'm looking for

I seek a challenging operations or technical-support role where I can apply customer support, risk investigation, and training experience to improve processes and grow into leadership within a collaborative company.

I am an operations-focused professional with over three years of experience across customer support, technical support, training, and risk investigation. I have worked as a Buyer Risk Investigator for Amazon, a Service Desk Technician at DXC Technologies, a Business Associate in a non-voice BPO process, and as a soft skills and business communication trainer.

I was awarded Best Employee three times (Q3 champ awards) at DXC and led a project titled "Pricing of stock market using social media mining technology." I bring strengths in customer support management, operations management, HTML, CSS, JavaScript, MS Word and MS Excel, and I seek roles where I can improve processes and mentor teams.

Experience

Work history, roles, and key accomplishments

Business Associate

Vertex Customer Solutions

Worked in a non-voice BPO process for 6 months handling customer queries and operational tasks to maintain service levels and process accuracy.

Customer Support Management Non Voice Support BPO Operations Management Communication MS Excel

Service Desk Technician

DXC Technologies

Provided technical service desk support for 1 year, resolving incidents and escalating complex technical issues; recognized with three Q3 champ awards for performance.

Service Desk Technical Support Incident Management Troubleshooting Ticketing Systems Customer Support