Raashid Shaikh
@raashidshaikh
Operations professional skilled in US background verification, customer support, and data validation, managing high-volume cases with high quality.
IndiaWhat I'm looking for
Operations professional with expertise in US background verification, international customer support, and data validation. Proven track record of managing 70 to 90 daily high-volume cases while maintaining a 92-96% quality score. Skilled in SLA compliance, navigating verification portals, and resolving complex escalations.
Experience
Work history, roles, and key accomplishments
Senior Background Verification Specialist
First Advantage / Sterling
Mar 2024 - Present (2 years 5 months)
Manage end-to-end background verification cases for US candidates, handling 70-90 cases per day. Perform employment, education, address, and reference screenings, including DOT, Self, and Military checks.
Handled international customers across the USA, Canada, and Europe through omnichannel support (voice, chat, and email). Assisted customers with comprehensive travel needs, flight changes, cancellations, and hotel/rental reservations.
Validation Executive - International Sales Team
People's Group
Apr 2021 - Jan 2023 (1 year 9 months)
Validated international customer profiles using defined internal parameters and strict data guidelines. Cross-referenced complex profile information, background checks, and customer preferences.
Patient Advisor
QI Spine Clinic
Nov 2019 - Mar 2020 (4 months)
Handled front-line healthcare inquiries, visitor coordination, and appointment schedules.
Front Office Executive
Raj & Raj
Oct 2017 - Mar 2018 (5 months)
Managed front-office operations, patient movement, daily intake logs, and critical medical documentation in the Urology OPD.
Education
Degrees, certifications, and relevant coursework
Elphinstone College
Bachelor of Arts, Arts
Completed second year of Bachelor of Arts program.
Maharashtra State Board
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC).
Maharashtra State Board
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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