@aishatyusuf
Customer Support Officer at Afrocentric, improving customer satisfaction and response times through issue resolution and feedback analysis.
NigeriaAt Afrocentric, I resolve customer inquiries and analyze feedback to improve service. My work contributed to an 85% customer satisfaction rate and a 25% reduction in response time.
Previously, I supported client relationships at Yiosmart Technology, Redwood Hospital, and Bigtech Devices, handling inquiries, follow-ups, and service concerns. I also supported customer engagement as a Social Media Manager at Bigtech Devices.
Work history, roles, and key accomplishments
Afrocentric
Dec 2025 - Present (10 months)
Resolved over 100 customer inquiries weekly, achieving an 85% satisfaction rate. Strengthened client relationships and contributed to a 20% increase in repeat customers.
Yiosmart Technology
Oct 2024 - Nov 2025 (1 year 1 month)
Served as primary client contact, providing tailored solutions and ensuring satisfaction. Built lasting relationships through consistent follow-ups and collaborated with internal teams to resolve issues promptly.
Redwood Hospital
Dec 2023 - Oct 2024 (10 months)
Managed patient and client relationships, ensuring smooth experiences and timely assistance. Proactively followed up to address post-service concerns and coordinated with administrative teams to improve service delivery.
Bigtech Devices
Feb 2022 - Nov 2023 (1 year 9 months)
Handled client inquiries, provided product information and after-sales support. Built trust with customers and supported marketing and client engagement initiatives to strengthen loyalty.
OOU Microfinance Bank
Assisted customers with account opening inquiries and handled complaints through effective communication and empathy.
Degrees, certifications, and relevant coursework
Bachelor of Science, Physiology
Bachelor of Science in Physiology from Olabisi Onabanjo University, completed in January 2022.
Software and tools used professionally
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