Oladele Deborah

OD

Open to opportunities

Oladele Deborah

@oladeledeborah

I resolve customer issues and improve engagement through CRM, administrative, and social media support.

What I'm looking for

I'm looking for a Customer Service Representative role where I can use my CRM, communication, analytical, and problem-solving skills to resolve customer issues and deliver clear, effective support.

I've supported customers and administrative operations at Svengen Health, resolving inquiries, anticipating issues, and providing solutions that meet customer needs.

At Reltem Unique Limited, I managed office workflows, coordinated schedules and meetings, maintained records, and resolved customer complaints using sound judgement and discretion.

I've also led Cowry financial-product campaigns and social media engagement for the University of Lagos Faculty of Arts, helping increase followers and interactions by 25%.

Experience

Work history, roles, and key accomplishments

SH

Customer Care Personnel & Admin Assistant

Svengen Health

May 2025 - Jun 2026 (1 year 1 month)

Served as customer care personnel and admin assistant during NYSC service year, resolving customer inquiries and supporting daily administrative operations.

Customer Service Administrative Support Issue Resolution Communication Skills

FL

Social Media & Digital Engagement Lead

Faculty of Arts, University of Lagos

Jan 2020 - Dec 2023 (3 years 11 months)

Led social media initiatives that grew online presence and engagement, driving a 25% increase in followers and interactions.

Social Media Management Content Creation Digital Strategy Community Engagement Analytics

TC

Financial Products Campaign Coordinator

Touch and Pay (TAP) / Cowry

Jan 2020 - Dec 2022 (2 years 11 months)

Led on-campus campaigns to promote Cowry accounts and the Cowry app, increasing student engagement and brand awareness.

Campaign Management Marketing Communication Skills Leadership Brand Awareness

RL

Admin and Customer Care Officer

Reltem Unique Limited

Jan 2018 - Dec 2020 (2 years 11 months)

Managed office operations, coordinated schedules and meetings, prepared reports, and resolved customer complaints to improve satisfaction.

Office Management Scheduling Reporting Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

JO

Jobberman

Jobberman Soft Skills Certification, Soft Skills

Completed the Jobberman Soft Skills Certification in 2025.

UL

University of Lagos

Bachelor of Arts, History and Strategic Studies

2018 - 2024

Grade: Second Class Honours (Upper Division)

Earned a Bachelor of Arts in History and Strategic Studies with Second Class Honours (Upper Division).

Tech stack

Software and tools used professionally

Salesforce

Zendesk

HubSpot

FreshDesk

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