Open to opportunities

Aishat Abdulrassaq

@aishatabdulrassaq

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Customer Support & Operations specialist using CRM expertise to resolve root-cause issues and optimize workflows.

Nigeria

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What I'm looking for

I’m looking for fully remote roles where I can own customer issues end-to-end using CRM workflows, reduce resolution time, and improve follow-ups—working in async teams across time zones with clear KPIs and continuous process improvement.

I’m a results-driven Customer Support Specialist and Operations professional with 3+ years of experience managing high-volume customer interactions across global time zones. I combine empathy-led communication with operational thinking to resolve issues at root cause—not just surface level.

I managed 50+ daily customer inquiries while maintaining 98% data accuracy, and I reduced average ticket resolution time by 20% by optimizing CRM workflows. I also decreased missed follow-ups by 30% after introducing a structured feedback and tracking system, while supporting cross-functional admin, operations, and client-facing teams.

I’m fully remote-ready and internationally contractor-verified, with hands-on experience in HubSpot CRM, Zendesk, Freshdesk, and Google Workspace. I also bring virtual assistance training (ALX Africa) and strong tooling across Microsoft Excel (VLOOKUP, Pivot Tables), Slack, Trello, Asana, and Zoom—so I can work effectively in async environments and deliver consistently.

Experience

Work history, roles, and key accomplishments

Current

Farm Operations Manager

Current

H₁Zumatoy Farms

Jan 2022 - Present (4 years 5 months)

Oversaw operations of a 12-hectare integrated farm by coordinating logistics, vendor relations, and team scheduling while maintaining detailed procurement, inventory, and financial records. Managed stakeholder communications with suppliers, buyers, and regulatory contacts to ensure timely follow-through.

Logistics Coordination Vendor Management Inventory Management Financial Documentation Scheduling Compliance Coordination

Customer Support Specialist

ProEduTech Solution Limited

Aug 2024 - Aug 2025 (1 year)

Introduced a feedback follow-up system that improved satisfaction and reduced missed follow-ups by 30%, while maintaining 98% CRM documentation accuracy. Resolved customer inquiries using structured workflows and supported onboarding to reduce early drop-off.

Customer Support CRM Management Zendesk Freshdesk Google Workspace Ticket Resolution Workflow Optimization

Administrative Assistant

AFP Julius Berger

Jan 2024 - Jul 2024 (6 months)

Scheduled executive and operational appointments to coordinate calendars across departments and digitized weekly administrative reporting in Excel to improve accuracy and retrieval speed. Managed official communication, visitor logs, and office documentation with attention to detail.

Scheduling coordination Digitalization Administrative Support Documentation Management Office Administration Communication

Graduate Intern - Regulatory

Nafdac

Jan 2021 - Jan 2022 (1 year)

Conducted policy research and drafted compliance reports for internal and stakeholder review. Facilitated stakeholder training sessions and handled inspection documentation and administrative filing with strict accuracy standards.

Regulatory Affairs Policy Research Compliance Reporting Inspection Documentation Report Writing

Customer Support Agent

Asap Tickets

Provided customer support across international time zones for reservations, booking inquiries, modifications, and confirmations. Maintained accurate CRM and ticketing records and coordinated booking operations across departments to support timely resolution.

Customer Support Ticketing Systems Booking Operations Problem Solving Active Listening

Education

Degrees, certifications, and relevant coursework

Al-Hikmah University

Master of Business Administration (MBA), Business Administration

2025 -

Master of Business Administration (MBA) program in progress at Al-Hikmah University.

University of Ilorin

Bachelor of Agriculture, Agriculture

2016 - 2021

Grade: Second Class Upper (2.1)

Activities and societies: Thesis: Engaged 200+ smallholder farmers in Edu LGA on sustainable agricultural practices and food security interventions.

Bachelor of Agriculture at the University of Ilorin, including a thesis focused on engaging 200+ smallholder farmers in Edu LGA on sustainable agricultural practices and food security interventions.