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Valentine Eze

@valentineeze

Operations Specialist transitioning to IT Support. Fully trained in Zendesk, Freshdesk & SLA triage. Equipped with independent power & solar.

Nigeria

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What I'm looking for

An entry-level remote IT Support, Helpdesk, or Technical Customer Operations role within a global team where I can utilize my intensive helpdesk software training and strong systems coordination background.

Operations Specialist with 5+ years of global enterprise experience, actively transitioning into IT Support. Fully trained in Zendesk, Freshdesk, HubSpot CRM, and SLA ticket triage.

My background includes managing cloud-based documentation archives and systematic troubleshooting for multi-million dollar international projects. I bring an elite foundation in root-cause analysis and high-pressure problem solving directly to technical helpdesks.

REMOTE SETUP: Operating out of Abuja, Nigeria with a dedicated high-performance workstation, independent solar/inverter backup power, and redundant high-speed internet. Fully aligned with EMEA and global timezones.

Experience

Work history, roles, and key accomplishments

Current

HSE Officer

Current

Acciona Cultura

Oct 2023 - Present (3 years)

Architected and scaled an encrypted cloud-based documentation archive for labor verification and compliance. Governed Permit to Work (PTW) processes and directed weekly safety briefings for project steering boards.

Cloud Docs Permit To Work Systems Risk Assessment Data Presentation Compliance Auditing

Current

Honorary Secretary & Governance Lead

Current

Rotary Club of Abuja Asokoro Diamond

Jul 2015 - Present (11 years 3 months)

Administered the member registry and tracked communication lines. Wrote official transcripts and coordinated resource allocation for community projects.

Database Management Communication Skills Coordination Governance

HSE & Work Welfare Assistant

Acciona Cultural Engineering

Oct 2021 - Oct 2023 (2 years)

Compiled operational data streams from multiple field sectors to build performance dashboards for department directors.

Acted as a central communications hub to manage high-pressure incident triage routines, systematically diagnosing process bottlenecks and maintaining clear compliance logs to support global operations.

Data Analysis Dashboard Creation Safety Supervision Emergency management Communication Skills

HSE Officer / Technical Supervisor

Acciona Producciones y Diseño

Jun 2019 - Oct 2021 (2 years 4 months)

Governed operational guidelines and software tool parameters across 47 individual technical sites.
Investigated workflow breakdowns, executed root-cause analysis on system operational anomalies, and maintained clear resolution logs.
Led technical onboarding and tool training programs for cross-cultural engineer cohorts.

Compliance Auditing Root Cause Analysis CAPA Training incident investigation

HSE Assistant & Resource Coordinator

RR Global

Mar 2018 - Jun 2019 (1 year 3 months)

Managed resource scheduling and material tracking for a manufacturing facility. Synchronized inventory registers with project milestones and collaborated with shop-floor supervisors to structure daily tasks.

Resource Management Inventory Control Scheduling Process Alignment

Sales & Customer Data Coordinator

Nature Emporium

Sep 2016 - Mar 2018 (1 year 6 months)

Maintained the central sales tracking system and verified customer data for accuracy. Built financial performance indicators and managed inbound client communications and support tickets.

Data Management Spreadsheets Customer Service Communication Skills

Administrative Assistant

Federal Capital Territory Administration (FCTA)

Sep 2014 - Sep 2016 (2 years)

Supervised scanning and digital archiving of mail records to build a retrieval database. Managed administrative calendars and routed official memos across agencies.

Document Management Archiving Scheduling Communication Skills