Aishat Abiodun Abdulrassaq

I’m a results-driven Learning & Development professional with 2+ years of experience in customer-facing, high-volume remote environments. I blend adult learning principles with practical operations to help teams onboard faster, resolve issues more accurately, and deliver a stronger customer experience.

In my most recent role, I designed and maintained a structured CRM knowledge base that reduced repeat customer issues and accelerated new-staff onboarding. I also built Standard Operating Procedures (SOPs) for case escalation and resolution tracking, maintained 100% interaction documentation in HubSpot with a searchable workflow, and implemented a structured CSAT feedback loop that measurably improved customer satisfaction across support channels.

Previously, I supported 50+ daily inbound customer interactions while serving as an informal trainer for new hires. I reduced average ticket resolution time by 20% through proactive documentation, achieved 98% CRM data accuracy, and relayed customer feedback to product and engineering teams to influence feature enhancements—now I’m ready to bring the same learning mindset to an L&D internship as I pursue my MBA.