Lisa Couch
@lisacouch
Dedicated customer service professional with extensive banking experience.
What I'm looking for
I am a loyal and committed employee with over 11 years of experience in customer service, primarily in the banking sector. My tenure at Halifax Bank has equipped me with a wealth of knowledge in handling customer needs, processing transactions, and managing branch operations. I take pride in my ability to provide excellent service and support to customers, ensuring their banking experiences are smooth and satisfactory.
Throughout my career, I have also gained valuable management experience, having successfully run branches and served as a trusted keyholder. My understanding of health and safety protocols and equality, diversity, and inclusion (EDI) in the workplace further enhances my ability to contribute positively to any team. I am eager to bring my skills and dedication to a new role where I can continue to make a difference.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Halifax Bank
Sep 2013 - Present (11 years 10 months)
Provided excellent customer service, processing transactions, and managing ATMs. Handled complaints, managed risk, and ensured security protocols were followed.
Sales Associate
Gap Outlet
Jan 2009 - Sep 2013 (4 years 8 months)
Delivered excellent customer service and operated tills. Managed visual merchandising, replenished stock, and sorted deliveries.
Education
Degrees, certifications, and relevant coursework
Onslow St Audrey's School
GCSE, General Studies
Achieved 5 GCSEs, including core subjects like English and Maths, providing a foundational education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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