Kevin Chan
@kevinchan1
Ambitious professional with extensive experience in customer service and leadership.
United KingdomWhat I'm looking for
With a strong background in customer service and administrative support, I have honed my skills across various sectors, including healthcare, finance, telecommunications, and retail. My experience as a Membership Adviser at the British Medical Association allowed me to handle membership inquiries while ensuring strict GDPR compliance. I led a team to implement an Excel-based process that significantly improved efficiency and reduced processing time, showcasing my ability to streamline operations and enhance team performance.
Throughout my career, I have demonstrated a commitment to excellence in customer service, whether it was delivering high-quality support as a Financial Adviser at Teleperformance or resolving complex issues as a Call Adviser at Webhelp. My ability to adapt quickly to new environments and my strong communication skills have enabled me to build lasting relationships with clients and colleagues alike. I am fluent in Cantonese and possess basic Mandarin skills, which further enhances my ability to connect with diverse customer bases.
Experience
Work history, roles, and key accomplishments
Membership Adviser
British Medical Association
Sep 2023 - Jan 2025 (1 year 4 months)
Handled membership enquiries via email, phone, and live chat, ensuring strict GDPR compliance. Led a team of 4 to implement a new Excel-based process, improving efficiency and reducing processing time.
Volkswagen Financial Adviser
Teleperformance
May 2022 - Sep 2023 (1 year 4 months)
Delivered high-quality support on financial products (HP, PCP, finance lease) under tight timelines. Mentored peers, improving team performance and product knowledge.
BT Call Adviser (Connections)
Webhelp
Jan 2021 - May 2022 (1 year 4 months)
Resolved complex technical and service issues while meeting performance targets. Provided calm, effective customer service, even in high-pressure situations.
Sales Assistant
Certas Energy
Oct 2019 - Dec 2021 (2 years 2 months)
Delivered frontline service with a focus on building customer loyalty. Handled cash transactions and shop operations including opening/closing.
Disclosure Services Officer
Disclosure Scotland
Jun 2018 - Aug 2019 (1 year 2 months)
Managed confidential personal data with precision and confidentiality. Met daily processing targets consistently.
Sales Assistant
Hawkins Bazaar
Sep 2017 - May 2018 (8 months)
Managed cash desk operations and resolved customer issues with professionalism. Supported stock management and merchandising initiatives.
Supervisor
Peking Cottage
Jan 2013 - Dec 2017 (4 years 11 months)
Directed social media and web marketing strategies to increase customer base. Managed financial records, stock control, and supplier negotiations.
Education
Degrees, certifications, and relevant coursework
Forth Valley College
Creative Industries, Arts and Sound Production
Studied various aspects of creative industries, focusing on arts and sound production. Developed skills in sound engineering and artistic expression.
Larbert High School
High School Diploma, General Studies
Completed secondary education with a focus on music, achieving a Higher in Music. Also studied Intermediate 1 History and English, and Intermediate 2 Maths, Computer Science, and Sound Engineering.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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