Looking for a job

Aira User

@airauser

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Dedicated customer service supervisor with strong leadership skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in a dynamic environment, with opportunities for growth and development.

I am a passionate and dedicated professional with a strong background in customer service and team leadership. Currently, I serve as a CS Supervisor at Trojans Well Entertainment Corporation, where I lead a team of Customer Service Representatives. My role involves not only providing guidance and support but also evaluating team performance to enhance customer satisfaction. I take pride in coaching my team to improve their productivity and performance, ensuring that we meet and exceed customer expectations.

Prior to my current position, I worked as a Social Media Moderator, where I developed marketing strategies and engaged with customers through various platforms. My experience also includes data encoding, where I honed my attention to detail and organizational skills. I am adaptable and thrive in environments that require minimal supervision, always eager to learn and grow in my professional journey.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Trojans Well Entertainment Corporation

Sep 2023 - Mar 2026 (2 years 6 months)

Led a team of Customer Service Representatives, overseeing data verification and team performance evaluations. Responsible for gathering customer satisfaction reports and coaching representatives to improve productivity.

Communication Skills Payroll KYC Administrative Support Leadership Customer Service Reporting Team Management

KYC Team Leader

Trojans Well Entertainment Corporation

Jul 2024 - Mar 2026 (1 year 8 months)

Managed KYC verification volumes up to 1,000 daily, reducing fraud incidents and ensuring compliance. Coached and mentored agents to improve accuracy and minimize errors while collaborating with leadership to optimize KYC workflows.

KYC Compliance Auditing Workflow Optimization Quality Assurance Metamap Dashboard Nano Admin Performance Improvement

Social Media Moderator

Trojans Well Entertainment Corporation

Mar 2023 - Sep 2023 (6 months)

Managed and responded to customer inquiries in Meta business suite, including chat and comment sections. Developed marketing strategies and content ideas to enhance platform engagement and customer connections.

Sales Growth Facebook Meta Customer Engagement Content Creation Marketing Strategy Communication

Education

Degrees, certifications, and relevant coursework

Olivarez College

Senior High School (HUMSS), Humanities and Social Sciences (HUMSS)

2018 - 2020

Completed Senior High School studies in the HUMSS strand.

Olivarez College

Senior High School Diploma, Humanities and Social Sciences

Completed the Senior High School program with a focus on Humanities and Social Sciences. Developed critical thinking, research, and communication skills relevant to social studies and human behavior.

Saint Francis of Assisi College

Bachelor of Elementary Education, Elementary Education

Completed the first year of the Bachelor of Elementary Education program. Gained foundational knowledge in educational theories and teaching methodologies.