Open to opportunities

Aira User

@airauser

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Dedicated customer service supervisor with strong leadership skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in a dynamic environment, with opportunities for growth and development.

I am a passionate and dedicated professional with a strong background in customer service and team leadership. Currently, I serve as a CS Supervisor at Trojans Well Entertainment Company, where I lead a team of Customer Service Representatives. My role involves not only providing guidance and support but also evaluating team performance to enhance customer satisfaction. I take pride in coaching my team to improve their productivity and performance, ensuring that we meet and exceed customer expectations.

Prior to my current position, I worked as a Social Media Moderator, where I developed marketing strategies and engaged with customers through various platforms. My experience also includes data encoding, where I honed my attention to detail and organizational skills. I am adaptable and thrive in environments that require minimal supervision, always eager to learn and grow in my professional journey.

Experience

Work history, roles, and key accomplishments

CS Supervisor

Trojans Well Entertainment Company

Sep 2023 - May 2025 (1 year 8 months)

Led a team of Customer Service Representatives, overseeing data verification and team performance evaluations. Responsible for gathering customer satisfaction reports and coaching representatives to improve productivity.

Leadership Customer Service Reporting Team Management

Social Media Moderator

Trojans Well Entertainment Company

Mar 2023 - Sep 2023 (6 months)

Managed and responded to customer inquiries across social media platforms, including chat and comment sections. Developed marketing strategies and content ideas to enhance platform engagement and customer connections.

Social Media Management Customer Engagement Content Creation Marketing Strategy Communication

Encoder

Melden Home

Jul 2022 - Aug 2022 (1 month)

Responsible for accurately gathering and encoding data into the system. Managed product collection and barcode printing for inventory management.

Data Entry Data Collection Inventory Management

Education

Degrees, certifications, and relevant coursework

Saint Francis of Assisi College

Bachelor of Elementary Education, Elementary Education

Completed the first year of the Bachelor of Elementary Education program. Gained foundational knowledge in educational theories and teaching methodologies.

Olivarez College

Senior High School Diploma, Humanities and Social Sciences

Completed the Senior High School program with a focus on Humanities and Social Sciences. Developed critical thinking, research, and communication skills relevant to social studies and human behavior.