Jenivev Ocanada

Coached and mentored team members to enhance skills, productivity, and service quality. Oversaw daily operations, ensuring efficiency, accuracy, and alignment with strategic objectives.

Successfully led a team in driving lead generation efforts, achieving high-quality prospect acquisition and pipeline growth. Oversaw the planning, execution, and optimization of lead generation strategies to meet organizational targets.

Led a team handling fraud prevention for a renowned e-commerce platform. Oversaw daily operations to ensure efficient workflow and team performance.

Created and executed content strategies to enhance brand visibility and engage target audience. Managed online communities by moderating discussions, resolving conflicts, and fostering positive relationships.

Monitored and evaluated user-generated content to ensure compliance with community guidelines and standards. Managed and fostered online communities, cultivating a positive and engaging environment for users.

Provided exceptional customer service by actively listening to customers' concerns and finding satisfactory solutions. Paid meticulous attention to detail in order to ensure accuracy and quality of all data entered.

Resolved customer tickets in a timely manner, ensuring customer satisfaction and problem resolution. Provided exceptional customer service, addressing inquiries and concerns in a professional and courteous manner.

Repaired hardware components such as vending machines and performed maintenance to ensure optimal functionality. Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Demonstrated extensive product knowledge to effectively assist customers and provide them with accurate information. Successfully balanced and executed multiple tasks simultaneously to enhance productivity and efficiency.

Completed a Bachelor of Science degree with a focus on Medical Technology. Studied various aspects of laboratory science and diagnostic procedures.

Completed secondary education. Focused on core academic subjects to build a foundational knowledge base.