Lain Askard
@lainaskard
Experienced ServiceNow Developer with a focus on ITSM and ITOM.
United StatesWhat I'm looking for
I am an experienced ServiceNow Developer with over 10 years of expertise in ITSM and ITOM. My journey has been marked by a commitment to building scalable workflows and integrations that enhance operational efficiency. I have a strong background in compliance standards such as ITIL, HIPAA, and PCI-DSS, which I leverage to align IT strategies with business goals.
Throughout my career, I have successfully led initiatives to improve automation and scalability across enterprise ITSM and ITOM processes. My role as a Senior ServiceNow Developer at Mavericks Labs has allowed me to architect integrations with cloud platforms like AWS and Azure, ensuring real-time data exchange and streamlined operations. I pride myself on my ability to collaborate with cross-functional teams to deliver high-quality ServiceNow features through Agile methodologies.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Developer
Mavericks Labs
Mar 2018 - Present (7 years 4 months)
Led ServiceNow initiatives to improve automation, scalability, and efficiency across enterprise ITSM and ITOM processes, ensuring seamless delivery of platform enhancements and maintenance. Designed and implemented reusable scoped applications and modules to support enterprise-wide workflows, aligning with ITIL best practices.
ServiceNow Consultant (ITSM & CMDB)
AppFusion Technologies
Mar 2017 - Present (8 years 4 months)
Designed and customized ITIL-based Incident, Problem, Change, and Request workflows using Business Rules, Client Scripts, and Flow Designer, reducing resolution times and improving SLA compliance. Built automated onboarding workflows in ServiceNow HRSD with AD integration via Flow Designer and IntegrationHub, cutting manual tasks and enhancing employee experience.
ServiceNow Developer
Nexa Digital
Jan 2014 - Present (11 years 6 months)
Collaborated with cross-functional teams to migrate legacy ITSM systems to the ServiceNow platform, ensuring seamless data migration, process reengineering, and full adoption of ServiceNow modules. Designed and developed custom Service Portals with user-centric interfaces, utilizing UI Policies, Catalog Client Scripts, and Widgets to enhance usability, reduce input errors, and improve self-service
Education
Degrees, certifications, and relevant coursework
NTNew Jersey Institute of Technology
Masters of Science, Software Engineering
Completed a Masters of Science in Software Engineering, focusing on advanced software development principles and practices. Gained expertise in designing and implementing complex software systems.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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