Aichatou Sani

Lead and support customer service team; onboard new employees. Developed service procedures and policies; managed inventory for 30+ brands. Improved customer satisfaction score from 62% to 74%, driving 12% increase in order value.

Managed new franchise contracts and provided comprehensive technical support. Liaised between franchises and internal teams to resolve incidents and ensure client retention.

Processed warranty claims and guided customers through the claim process. Collaborated with law firms, finance, and procurement to continuously improve process quality. Provided status reports, trend statistics, and recommended solutions for product improvements aimed at increasing quality and managing warranty costs. Conducted root cause analyses supporting failure analysis and process improvemen

Analyzed statistics and compiled accurate reports to assess service performance. Upsold services and products aligned with brand image. Maintained records and documented customer service actions and discussions. Organized product demonstrations for customers to drive engagement.

Negotiated new business opportunities within banking and finance sectors. Managed top 30 corporate accounts in Doha, ensuring client satisfaction. Coordinated closely with contract, finance, marketing, legal, communications, events, and IT departments. Designed and delivered training presentations to support and coach the sales team. Surpassed sales targets, achieving over QAR8 million in less tha

Managed guest lists and communicated special requests to all departments. Responded to customer reviews on multiple platforms, providing feedback and support.

Compiled monthly financial reports and interacted with customers daily. Assisted with building a quality database alongside the development team. Managed appointments and schedules for the CEO.

Conducted market research to penetrate new markets and forge lasting client relationships. Organized audio-visual promotions for assigned accounts.

Served as ticketing and counter sales agent, assisting customers with reservations. Handled guest issues and complaints professionally. Provided updates on flight schedules, cancellations, and delays.

Managed daily flight operations and ensured the station met KPIs. Resolved customer service issues with tact and diplomacy. Maintained health and safety standards, ensuring full compliance.

Conducted telemarketing campaigns for new products, meeting strict time parameters. Handled incident management with a success rate over 70%.

Bachelor of Business Administration degree from Sup de Co Larochelle / HECI Douala, completed in January 2012.