Mohamed Laid Slougui

Professional sales specialist in flooring and decor, providing customers with installation expertise services and free quotes. Coordinated with internal teams to check installation quality, delivery schedules, and customer data updates, including credit-line financing through Citibank.

Provided front/back-office customer service for in-store and online orders, managing fulfillment, stock, and follow-ups on billing and delivery. Handled refunds/returns, cancellations, and customer credit/payment processing through financial partner programs.

Worked as an Air Canada sales and booking agent at YUL airport, supporting smooth check-in and boarding. Followed strict IATA security procedures and assisted customers with special services, including children, babies, and passengers with abilities.

Provided technical support to customers on POS and payments tools and software. Supported POS-related hardware and services for payment terminals and materials, including Ingenico.

Provided iOS technical support, troubleshooting issues, and guidance on iOS services. Supported software problem resolution and migration to new iOS versions.

Handled Air Canada area sales and customer services, including after-sale claims and refunds. Managed reservation and cancellation follow-ups and updated customer data related to bookings and changes.

Provided customer service and acted as a sales agent, supporting service changes for customers. Managed payments and updated customer payment and account information.

Provided HR management and support to departments and line managers, including implementing and monitoring HR policies. Managed recruitment and selection, induction, payroll and social benefits coordination, and supported training plans and reporting.

Consultant and teacher delivering management, marketing, and communication instruction for MBA and bachelor students. Supported course/program development and served as advisor and research coordinator for theses and exams.

Consultant and teacher delivering Business English instruction for bachelor students. Prepared learners for TOEFL and professional tests/interviews, and advised on research and thesis topics including bibliography.

Led HR as head of department, managing core HR operations including recruitment, payroll, and training programs. Oversaw staffing-related processes and training program execution.

Administrative professional with responsibilities spanning inventory, public contracts, and audit. Managed HR/payroll and social benefits, supported budgeting and audit coordination with the ministry and finance, and handled procurement, sales, and inventory checks.

Worked in the Office of Planning and Budget, focusing on budget process improvement. Conducted benchmarking with UCLA and UC Berkeley and supported performance measurement initiatives.

Fulbright/Humphrey fellowship focusing on public policy and public administration, leadership and management. Developed skills in communication, organizational change, decision making, and problem solving.

Supported human resources activities, including training and coaching, team building, and communication. Contributed to HR-focused support and coordination tasks.

Assisted with UW ombudsman work, learning conflict resolution and management fundamentals. Studied policies and procedures related to privacy and applicable WA state and university regulations.

Completed a Master of Public Administration (M.P.A.) with a focus on politics at the University of York.

Completed a Professional Certificate in Public Policy & Public Administration at the University of Washington in Seattle.

Earned a Leadership Certificate in Public Policy & Administration through the Evans School of Public Policy & Governance at the University of Washington.

Completed a Master’s program in European Studies in politics at the College of Europe.

Earned a certificate focused on ICT & e-Government at Maastricht School of Management.