Junielyn Traya

I am a knowledgeable and dedicated customer service professional with extensive experience in sales, billing, and payment processing within the BPO industry. My solid team player mentality, combined with an outgoing and positive demeanor, has enabled me to establish strong rapport with clients, ensuring their satisfaction and loyalty.

Throughout my career, I have consistently surpassed sales goals by implementing effective marketing strategies. My role as an Account Specialist at TDCX involved reviewing fraud documents and evaluating selfie verifications as part of the KYC process. I am motivated to maintain high customer satisfaction levels and contribute to the overall success of the company.

In previous positions, I have handled complex customer inquiries and processed payments efficiently, always focusing on addressing customer needs and resolving concerns. My experience as a Customer Service Representative at IBEX Global allowed me to develop forward-thinking strategies that improved customer satisfaction and mitigated future issues.