Julie Anne Tesoro
@julieannetesoro
Customer-focused account manager specializing in renewals, retention, and client success.
PhilippinesWhat I'm looking for
I am a graduate with a BSBA major in Marketing Management and several years' experience in account management, renewals, and customer success across Concentrix-supported accounts and JobStreet.com. I consistently meet performance targets, drive retention (achieved a 90% account retention rate), execute upselling strategies, and build strong client relationships including interactions with C-level stakeholders.
I am organized, adaptable, and skilled with CRM tools (Salesforce, Tableau, Outreach), Microsoft 365, and reporting. I contribute to cross-functional collaboration, process improvements, and data-informed decision making while focusing on excellent communication and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Altus Group
Feb 2025 - Nov 2025 (9 months)
Consistently met and exceeded monthly performance targets while strengthening account management and client relationships to support retention and upsell-driven revenue growth.
Sales Representative - Renewals
Juniper Networks
May 2024 - Feb 2025 (9 months)
Managed renewal accounts and territories, improving customer satisfaction through exceptional support and tailored upsell initiatives that drove sales growth.
Sales Representative - Renewals
CareerBuilder
Jul 2023 - Apr 2024 (9 months)
Increased customer retention through personalized follow-up and onboarding, reduced issue resolution time via cross-functional collaboration, and achieved recognition for outstanding service.
Account Manager
JobStreet.com
May 2019 - Feb 2023 (3 years 9 months)
Managed client accounts and lead generation efforts, achieved a 90% account retention rate, and built executive-level relationships to drive hiring solutions and revenue.
ACSupported PMO activities by monitoring batch jobs and SQL reports, creating tracking tasks and Remedy tickets, and sending operational reports to onshore clients.
Education
Degrees, certifications, and relevant coursework
UEUniversity of the East
Bachelor of Science in Business Administration, Marketing Management
2013 - 2017
Completed a Bachelor of Science in Business Administration with a major in Marketing Management, focusing on marketing and business principles.
Saint Mary's College of Meycauayan
High School Diploma, Secondary Education
2009 - 2013
Completed secondary education and awarded a High School Diploma.
Saint Mary's College of Meycauayan
Elementary Diploma, Primary Education
2002 - 2009
Completed elementary education and awarded an Elementary Diploma.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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