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Clarisa RanteCR
Open to opportunities

Clarisa Rante

@clarisarante

Associate Account Manager focused on client success and data-driven growth.

Philippines
Message

What I'm looking for

I seek a client-focused role where I can drive account growth, solve escalations, use data to inform decisions, collaborate cross-functionally, and continue developing in account management or customer success.

I am a proactive, client-focused Associate Account Manager with over three years of combined experience in account management and customer service across diverse industries. I build client trust through clear communication, timely issue resolution, and attention to compliance and KPIs.

In my current role I act as the primary liaison between clients and internal teams, collaborating with Delivery, Finance, and Operations to ensure seamless execution of processes and timely resolution of escalations.

I prepare and analyze performance reports to identify trends and support decision-making, and I have a strong track record of meeting KPIs, maintaining high CSAT scores, and documenting interactions accurately using CRM tools.

I bring strong skills in relationship management, conflict resolution, reporting and data analysis, and time management, and I am motivated to support account growth and retention through cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

EP

Customer Service Representative

EXL Service Philippines

Jan 2023 - Jun 2024 (1 year 5 months)

Handled customer inquiries and claims resolution with high accuracy, consistently met KPIs, and documented interactions in CRM ensuring compliance.

AP

Customer Service Representative

Alorica Philippines

May 2021 - Jul 2022 (1 year 2 months)

Provided multi-channel customer support for orders and product inquiries, resolved refunds/returns and troubleshooting issues while achieving high CSAT scores.

Education

Degrees, certifications, and relevant coursework

Mariano Marcos State University logoMU

Mariano Marcos State University

Bachelor of Science in Business Administration, Marketing Management

2018 - 2022

Completed a Bachelor of Science in Business Administration with a focus on Marketing Management, covering marketing, management, and business fundamentals.

Tech stack

Software and tools used professionally

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Clarisa Rante - Associate Account Manager - Nezda Technologies Inc. | Himalayas