Clarisa Rante
@clarisarante
Associate Account Manager focused on client success and data-driven growth.
What I'm looking for
I am a proactive, client-focused Associate Account Manager with over three years of combined experience in account management and customer service across diverse industries. I build client trust through clear communication, timely issue resolution, and attention to compliance and KPIs.
In my current role I act as the primary liaison between clients and internal teams, collaborating with Delivery, Finance, and Operations to ensure seamless execution of processes and timely resolution of escalations.
I prepare and analyze performance reports to identify trends and support decision-making, and I have a strong track record of meeting KPIs, maintaining high CSAT scores, and documenting interactions accurately using CRM tools.
I bring strong skills in relationship management, conflict resolution, reporting and data analysis, and time management, and I am motivated to support account growth and retention through cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Associate Account Manager
Nezda Technologies Inc.
Jun 2024 - Present (1 year 6 months)
Act as primary liaison between clients and internal teams, resolving inquiries and escalations while preparing and analyzing performance reports to identify trends and support decision-making.
Customer Service Representative
EXL Service Philippines
Jan 2023 - Jun 2024 (1 year 5 months)
Handled customer inquiries and claims resolution with high accuracy, consistently met KPIs, and documented interactions in CRM ensuring compliance.
Customer Service Representative
Alorica Philippines
May 2021 - Jul 2022 (1 year 2 months)
Provided multi-channel customer support for orders and product inquiries, resolved refunds/returns and troubleshooting issues while achieving high CSAT scores.
Education
Degrees, certifications, and relevant coursework
Mariano Marcos State University
Bachelor of Science in Business Administration, Marketing Management
2018 - 2022
Completed a Bachelor of Science in Business Administration with a focus on Marketing Management, covering marketing, management, and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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