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Joyce Vergabera

@joycevergabera

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Detail-oriented Accounting Technology graduate skilled in invoice processing and budget monitoring.

Philippines

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What I'm looking for

I’m looking for a role where I can own invoice/order accuracy, maintain clean financial records, and support reporting. I want a team that values process, detail, and clear customer communication while I keep upgrading my Excel and financial reporting skills.

I’m an Accounting Technology graduate with hands-on experience in invoice preparation, transaction verification, and high-volume order processing. In my current role, I prepare and verify invoices and credit memos, review transactional data for discrepancies before posting, and maintain organized records for audit reference.

Previously, I supported customers as a Technical Support Representative through troubleshooting, remote issue resolution, and accurate documentation in CRM tools. I also worked as a Budget Office Assistant, where I recorded, monitored, and reconciled departmental expenses against approved budgets and helped prepare financial and budget reports for municipal review—while continuously improving my Excel and financial reporting knowledge through self-study.

Experience

Work history, roles, and key accomplishments

Account Support Specialist II

Connext – Entec 1

Mar 2024 - Apr 2026 (2 years 1 month)

Processed high-volume sales orders and verified invoices, credit memos, and supporting financial documents prior to posting. Reviewed transactional data for discrepancies and maintained organized records for audit reference while coordinating with customers and internal teams.

Order Processing Invoice Processing Credit Memos Data Reconciliation Record keeping Microsoft 365 Microsoft Teams

Technical Support Representative

Concentrix

Oct 2022 - Jan 2024 (1 year 3 months)

Provided technical support by troubleshooting and resolving hardware and system issues, including remote issue resolution and customer system setup. Documented support cases and maintained detailed records in CRM tools while delivering professional customer service.

Technical Support Technical Troubleshooting Remote Resolution Customer Onboarding Troubleshooting Customer Service Setup Issue Tracking

Budget Office Assistant

Municipality of Lubao

Jan 2020 - Oct 2022 (2 years 9 months)

Recorded, monitored, and reconciled departmental expenses against approved budgets to support proper fund utilization. Assisted with financial report and budget document preparation, managed data entry and document workflows, and handled calls and inquiries with internal departments.

Budget Management Data Entry Financial Reporting Document Management Administrative Support