Reece Morgan-Smith

Responsible for maintaining, deploying and optimising across the Microsoft stack. Assisting with high end-user productivity while resolving complex Tier 3 software and hardware escalations, and documenting technical processes for team assistance. Supporting over 6000 devices globally for the client, assuring that there are no technical issues impacting production.
Endpoint management - monitoring

Responsible for maintaining, deploying and optimising across the Microsoft stack. Assisting with high end-user productivity while resolving complex Tier 3 software and hardware escalations, and documenting technical processes for team assistance. Supporting over 6000 devices globally for the client, assuring that there are no technical issues impacting production.

Responsible for maintaining, deploying and optimising across the Microsoft stack. Assisting with high end-user productivity while resolving complex Tier 3 software and hardware escalations, and documenting technical processes for team assistance. Supporting over 6000 devices globally for the client, assuring that there are no technical issues impacting production.
Endpoint management - monitoring

Essential tier 1 technical support and incident management, covering clinical, operational and corporate staff across NHS Property Services. Single point of contact for users via phone or email.
Accurately logging, categorising and triaging incidents and requests.
First contact resolution through troubleshooting and providing guidance for mobile, laptop, desktop or printer issues.
Configuring Cond

Secondment role whilst our current Deputy assists with another contract.

Provided advanced technical support as the primary escalation point for the Tier 1 Service Desk.
Diagnosing and resolving complex hardware, software, printer and server incidents whilst maintaining high SLA compliance.
Authored 10+ technical fixes and process documents, enabling 1st line technicians to resolve issues efficie

Provided advanced technical support as the primary escalation point for the Tier 1 Service Desk.

Company transfer from Atos to Webhelp. Role progressed from Technical Support Analyst.
Contracted by Adecco.
Permanent Webhelp staff as of 01/06/2020.

Provided advanced technical support as the primary escalation point for the Tier 1 Service Desk.
Diagnosing and resolving complex hardware, software, printer and server incidents whilst maintaining high SLA compliance.
Authored 10+ technical fixes

Acted as the high-visibility technical lead for the 1st line team, providing deskside support and assistance with complex incidents over the phone or by email. Call and email handling completed to SLA targets during major incidents and continuously hitting 100% quality targets. Providing deskside support to 1st line agents across the floor, approximately 100 in total. Publishing process documentat

Acted as the high-visibility technical lead for the 1st line team, providing deskside support and assistance with complex incidents over the phone or by email. Call and email handling completed to SLA targets during major incidents and continuously hitting 100% quality targets.
Providing deskside support to 1st line agents across the floor, approximately 100 in total.
Publishing process documentat

Provided customer service and handled phone-based duties in a retail/telephony environment. Supported tasks including teamwork, communication, and high-volume workload management.

Week long work experience. Duties included customer assistance, till work, shelf organisation and restocking, display making.

City & Guilds Level 2 Diploma in Electrical Installations (Buildings and Structures) (2365-02)

8 GCSEs - A to C, Maths - A English - A

Achieved 11 GCSEs (A-C) and completed 1 BTEC.