Ahmed Hassan
@ahmedhassan10
Customer-focused quality assurance manager with strong communication and time-management skills.
PakistanWhat I'm looking for
I am a results-driven professional with experience across customer service, quality assurance, and sales, bringing strong communication and time-management skills to every role.
I have progressed from HR intern roles into senior customer service and quality assurance positions at multiple firms, demonstrating adaptability and a commitment to process improvement.
Notable achievements include serving as Sr Customer Service Executive, Sr Quality Assurance Executive, and Quality Assurance Manager, where I focused on maintaining service standards and supporting team performance.
I am currently pursuing a Bachelor in Business Administration and am eager to leverage my practical experience and soft skills to contribute to a growth-oriented team.
Experience
Work history, roles, and key accomplishments
Customer Sales Associate
Touchstone Communications
Jun 2025 - Oct 2025 (4 months)
Performed customer sales and consultancy tasks, achieving sales targets and supporting client acquisition efforts.
Quality Assurance Manager
V4 Vertex BPO (Strive BPO)
Feb 2025 - Jun 2025 (4 months)
Managed QA team operations, defined quality metrics, and drove process improvements to raise service consistency and performance.
Sr Quality Assurance Executive
The Ridgeline Marketing
Aug 2023 - Nov 2024 (1 year 3 months)
Led quality assurance activities for customer interactions, implementing checks that improved service standards and compliance.
Pharma Support
The Ridgeline Marketing
Mar 2023 - Aug 2024 (1 year 5 months)
Delivered pharmaceutical customer support services, maintaining compliance and assisting with product inquiries to support client operations.
Sr Customer Service Executive
The Rideline Marketing
Dec 2022 - Mar 2024 (1 year 3 months)
Provided senior-level customer support and managed client communications, improving response quality and resolution times during tenure.
HR Intern
Symmetry Group
Aug 2022 - Dec 2022 (4 months)
Supported HR functions including recruitment coordination and administrative tasks during internship period.
Education
Degrees, certifications, and relevant coursework
BIBahria University, Islamabad
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor of Business Administration at Bahria University, Islamabad with expected completion in June 2027.
Elite Academy, KHI
A Levels, General (A Levels)
2021 - 2023
Completed A Levels at Elite Academy in Karachi from September 2021 to March 2023.
Karachi Public School, KHI
O Levels, General (O Levels)
2017 - 2020
Completed O Levels at Karachi Public School from August 2017 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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