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Fiza Javed

@fizajaved

Message

I improve call center quality through monitoring, feedback, and customer resolution.

Pakistan

Message

I've spent three years as a Quality Officer monitoring customer service calls, evaluating quality standards, and giving agents constructive feedback to improve performance.

Previously, I supported American call center customers for two years, resolving concerns and complaints professionally in a fast-paced, target-driven environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

American Call Center

Handled customer calls professionally and efficiently, communicating effectively with American customers. Managed complaints and provided accurate information and solutions.

Customer Service Communication Skills Complaint Handling Problem Solving Active Listening Time Management

Quality Officer

Call Center

Monitored and evaluated customer service calls according to company quality standards. Conducted quality assessments, provided feedback to agents, and prepared performance reports.

Quality Assurance Call Monitoring Quality Evaluation Performance Monitoring Report Preparation Feedback Compliance