MBM Tayyab Barkaat
@mtayyabbarkaat
BPO Quality Control professional with experience in operations, quality assurance, and process improvement.
PakistanWhat I'm looking for
I am a dedicated BPO professional with over a year in BPO operations and six months in Quality Assurance, skilled in quality monitoring, process analysis, customer service, and problem-solving. I have contributed to multiple campaigns and roles including voice agent, transcription, and quality control, and I pursue continuous improvement and teamwork to drive performance.
I hold coursework in digital marketing and e-commerce from TEVTA and have a background in science education and Quranic studies. I bring punctuality, attention to detail, strong communication, and practical computer and CRM skills to support organizational growth and maintain high service standards.
Experience
Work history, roles, and key accomplishments
Quality Control Executive
Dial Tech BPO
Jul 2024 - Present (1 year 7 months)
Monitor call and process quality, identify performance gaps, and implement improvements to maintain service standards; serving in this role since July 2024.
Customer Service Representative
Eracon Technologies
Sep 2023 - Mar 2024 (6 months)
Provided voice support for the Medicare campaign and later performed transcription tasks, ensuring accuracy and adherence to client quality standards across two short-term assignments.
Customer Service Representative
Mars BPO
Apr 2023 - Aug 2023 (4 months)
Served as a voice CSR on the Medicare campaign, managing customer calls, maintaining quality standards, and meeting performance targets over a 5-month engagement.
Customer Service Representative
Drive Tech
Oct 2022 - Apr 2023 (6 months)
Handled inbound voice support for a solar campaign, resolving customer queries and contributing to service KPIs over a 6-month contract period.
Education
Degrees, certifications, and relevant coursework
Shah Hmdaan Islamic Complex Talagang
Hafiz-e-Quran, Islamic Studies / Quranic Memorization
2020 - 2022
Completed Hafiz-e-Quran program at Shah Hmdaan Islamic Complex Talagang from 2020 to 2022.
Govt Degree College Talagang
Bachelor of Science, Science
2019 - 2020
Completed Bachelor of Science studies at Government Degree College Talagang during 2019–2020.
Govt Degree College Talagang
FSc, Pre-Engineering/Pre-Medical (FSc)
2017 - 2019
Completed FSc at Government Degree College Talagang from 2017 to 2019.
Martic Govt High School Sagher
Matriculation, Secondary Education
Completed matriculation at Martic Government High School Sagher in 2017.
TITEVTA (Training Institute)
Short Courses, Digital Marketing and E-commerce
Completed short courses in digital marketing (6 months) and e-commerce (8 months) through TEVTA.
Availability
Location
PakistanAuthorized to work in
Job categories
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