Ahmed Elsayyad
@ahmedelsayyad
Senior IT specialist focused on systems, network security, and scalable SaaS administration.
EgyptWhat I'm looking for
I am a Senior IT Specialist with hands-on experience in system administration, network support, and cybersecurity across global environments. I manage 15+ SaaS platforms, provide Tier 3 support, lead IT projects, administer Freshdesk ticketing, and maintain IT asset and license lifecycles.
I hold MCSA, CCNA, and CompTIA Security+ certifications and have improved security posture through FortiGate and endpoint solutions, security awareness training, and comprehensive IT documentation. I deliver practical, timely technical resolutions and drive infrastructure enhancements that ensure operational continuity.
Experience
Work history, roles, and key accomplishments
Senior IT Specialist
Incision
Jun 2024 - Present (1 year 8 months)
Oversee administration of 15+ SaaS platforms, provide Tier 3 global technical support, and lead IT projects that improved infrastructure and security posture while ensuring license continuity.
IT Help Desk Engineer
Qsource Outsourcing
Jan 2024 - Jun 2024 (5 months)
Managed Windows Server environments and network infrastructure, configured FortiGate and Kaspersky security controls, and resolved connectivity, hardware, and software issues for end users.
IT Trainee
DME Dar Al Mimar Engineering
Oct 2023 - Nov 2023 (1 month)
Diagnosed and repaired hardware and software issues, installed standardized applications and networking software, and supported system updates and user communication.
Customer Service Representative
Concentrix
Sep 2021 - Aug 2023 (1 year 11 months)
Handled high-volume customer inquiries for Amazon UK via calls and chats, maintained high satisfaction ratings, and documented interactions to resolve issues efficiently.
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor of Law, Law
2018 -
Completed Bachelor of Law studies at Cairo University beginning September 2018.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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