Open to opportunities

mohamed mohsen

@mohamedmohsen1

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IT Senior Tech Lead with expertise in systems administration and management.

Egypt

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What I'm looking for

I am looking for a challenging role that fosters professional growth and innovation.

I am an experienced IT Senior Tech Lead with a strong background in managing and leading support teams at Vodafone Egypt. My career has been marked by my ability to enhance operational efficiency through innovative solutions and strategic project management. I have successfully led initiatives in patching and vulnerabilities management, as well as administrating complex systems such as Citrix and Microsoft Azure.

Throughout my career, I have demonstrated a commitment to excellence, achieving significant milestones such as migrating client updates to Azure Intune and upgrading critical server infrastructures with zero downtime. My technical expertise spans various domains, including system configuration, desktop support, and IT operations, allowing me to provide comprehensive support and solutions that align with business objectives.

Experience

Work history, roles, and key accomplishments

Current

Office IT Sr. Tech Lead

Current

Vodafone Egypt

Jun 2020 - Present (5 years)

Leading the support team in daily operations and managing projects. Responsible for patching and vulnerabilities management, as well as administering various systems including Citrix, MS Azure Intune, and Microsoft SCCM.

Citrix Intune SCCM Vulnerability Management Team Leadership Project Management Microsoft SQL Jira BMC True Sight

Office IT Specialist

Vodafone Egypt

Jan 2018 - Jun 2020 (2 years 5 months)

Managed IT operations and mass deployments, ensuring smooth desktop experiences for users. Provided technical support and adhered to service level agreements while enhancing desktop tools.

IT Operations Desktop Support SCCM Troubleshooting User Experience Software Deployment Project Management Communication Problem Solving

Projects and Problem Managements Engineer

Vodafone International Services

Jun 2016 - Dec 2017 (1 year 6 months)

Handled IT operations and mass deployments, providing support for desktop systems and ensuring adherence to service level agreements. Designed and implemented software packages to enhance user experience.

IT Operations Packaging Troubleshooting User Support Project Management Communication Problem Solving Team Collaboration

Enterprise Remote & Technical Support Sr. Engineer

Vodafone International Services

Jan 2013 - Jul 2016 (3 years 6 months)

Provided technical support for remote infrastructure systems and managed escalated technical problems. Administered various systems and implemented IT projects for remote sites.

Technical Support Remote Infrastructure SCCM Troubleshooting Project Management Communication Problem Solving Team Collaboration Systems Administration

Technical Support Advisor

Raya Contact Center

Feb 2012 - Jan 2013 (11 months)

Engaged with customers to resolve technical issues and inquiries related to services and billing. Provided escalated support and reported technical requests.