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AE@ahmedsaeedelsalkh
Experienced Advanced Technical Support professional in network security.
EgyptI am an experienced Advanced Technical Support professional with a strong background in the telecommunications industry. My journey has been marked by a commitment to excellence and a passion for network security. I have honed my skills in managing complex network infrastructures, ensuring data integrity, and implementing robust security measures.
Throughout my career, I have successfully managed data centers, collaborated with IT teams, and conducted thorough network security assessments. My expertise includes working with leading technologies such as Fortinet, Cisco, and Riverbed, allowing me to design and implement secure network architectures that safeguard critical information. I take pride in my ability to troubleshoot and resolve security issues efficiently, ensuring seamless operations for the organizations I serve.
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Work history, roles, and key accomplishments
Universities of Canada in Egypt
Nov 2024 - Dec 2024 (1 month)
Responsible for managing data center operations, including maintenance and development of core switches. Collaborates with IT teams on network security, access control, and monitoring. Designs secure network architecture and performs regular security assessments.
Sinai University
Mar 2019 - Dec 2024 (5 years 9 months)
Managed all security devices within the university, performing firewall rule changes, monitoring, and troubleshooting. Responsible for VPN configurations and creating traffic reports for security incidents.
TE-Data – Telecom Egypt
Nov 2015 - Apr 2019 (3 years 5 months)
Led a team responsible for handling customer emails related to ADSL, FTTH, and hosting services. Created performance reports and coached agents on critical cases.
TE-Data – Telecom Egypt
Nov 2015 - Oct 2017 (1 year 11 months)
Provided advanced technical support for ADSL, domains, and hosting issues. Recognized as the best agent multiple times for outstanding performance.
Arabic Computer System (ACS)
Feb 2012 - Jun 2012 (4 months)
Responsible for the maintenance of computers and printers for various clients, ensuring operational efficiency and troubleshooting technical issues.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Network Security Engineering
2019 - 2024
Grade: Good
Activities and societies: Participated in various projects related to network security and management.
Studied Network Security Engineering, focusing on security devices and network management. Responsible for all security devices inside the university including FortiGate, Cisco ASA, and Aruba ClearPass.
Bachelor of Engineering, Communication Engineering
2006 - 2011
Grade: Good
Activities and societies: Led projects on wireless systems and participated in various engineering competitions.
Graduated from the Faculty of Engineering, specializing in Communication. Engaged in projects related to wireless systems and digital communication.
Software and tools used professionally
EgyptYou can contact Ahmed and 90k+ other talented remote workers on Himalayas.
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