Open to opportunities

Ahmed Saeed Elsalkh

@ahmedsaeedelsalkh

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Experienced Advanced Technical Support professional in network security.

Egypt

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What I'm looking for

I am looking for a challenging role that allows me to leverage my network security expertise while fostering a collaborative and innovative work environment.

I am an experienced Advanced Technical Support professional with a strong background in the telecommunications industry. My journey has been marked by a commitment to excellence and a passion for network security. I have honed my skills in managing complex network infrastructures, ensuring data integrity, and implementing robust security measures.

Throughout my career, I have successfully managed data centers, collaborated with IT teams, and conducted thorough network security assessments. My expertise includes working with leading technologies such as Fortinet, Cisco, and Riverbed, allowing me to design and implement secure network architectures that safeguard critical information. I take pride in my ability to troubleshoot and resolve security issues efficiently, ensuring seamless operations for the organizations I serve.

Experience

Work history, roles, and key accomplishments

Current

Senior Network and Security Engineer

Current

Universities of Canada in Egypt

Nov 2024 - Dec 2024 (1 month)

Responsible for managing data center operations, including maintenance and development of core switches. Collaborates with IT teams on network security, access control, and monitoring. Designs secure network architecture and performs regular security assessments.

Network Security Fortinet Cisco ASA Kaspersky Administration Server F5 LTM Incident Response Security Control Assessment

Senior Network Security Engineer

Sinai University

Mar 2019 - Dec 2024 (5 years 9 months)

Managed all security devices within the university, performing firewall rule changes, monitoring, and troubleshooting. Responsible for VPN configurations and creating traffic reports for security incidents.

VPN Cisco ASA Security Monitoring Incident Response Kaspersky Security Center

Team Leader E-Mail Digital Support

TE-Data – Telecom Egypt

Nov 2015 - Apr 2019 (3 years 5 months)

Led a team responsible for handling customer emails related to ADSL, FTTH, and hosting services. Created performance reports and coached agents on critical cases.

Customer Support Team Leadership ADSL Troubleshooting performance reporting Coaching Problem Solving Communication Skills

Advanced Technical Support

TE-Data – Telecom Egypt

Nov 2015 - Oct 2017 (1 year 11 months)

Provided advanced technical support for ADSL, domains, and hosting issues. Recognized as the best agent multiple times for outstanding performance.

Technical Support ADSL Troubleshooting Domain Management Customer Service Performance Metrics Communication Skills

Computer Maintenance Engineer

Arabic Computer System (ACS)

Feb 2012 - Jun 2012 (4 months)

Responsible for the maintenance of computers and printers for various clients, ensuring operational efficiency and troubleshooting technical issues.

Technical Troubleshooting Printer Maintenance Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Sinai University

Bachelor of Engineering, Network Security Engineering

2019 - 2024

Grade: Good

Activities and societies: Participated in various projects related to network security and management.

Studied Network Security Engineering, focusing on security devices and network management. Responsible for all security devices inside the university including FortiGate, Cisco ASA, and Aruba ClearPass.