Ahmed Desouki
@ahmeddesouki
I review high-volume content and customer cases using policy, evidence, and clear documentation.
RomaniaWhat I'm looking for
I've reviewed English video content for the GB market at Majorel, processing approximately 1,500 cases per day while applying client policy and platform standards.
I write clear judgment notes tied to relevant policy, perform self-QA checks, and escalate sensitive or high-risk cases to the appropriate workflow or SME.
Earlier, I managed customer cases end-to-end at Seera Group, and I bring experience leading daily team operations, tracking performance, and maintaining accurate records.
Experience
Work history, roles, and key accomplishments
Content Moderator
Majorel
Sep 2024 - Dec 2025 (1 year 3 months)
Reviewed English video content for the GB market at high throughput, ensuring alignment with client policy and platform standards. Wrote detailed judgment case notes and flagged sensitive cases for escalation.
Customer Support Agent
Seera Group
Feb 2019 - Aug 2022 (3 years 6 months)
Managed customer cases end-to-end via phone and written channels, documenting actions and resolving issues within service targets. Triaged requests and escalated complex cases to ensure clean case closure.
Team Manager & Sales Agent
MAC Cosmetics
Jan 2015 - Dec 2017 (2 years 11 months)
Led daily operations and team performance in a fast-paced retail environment, tracking performance metrics and ensuring consistent service standards.
Sales Agent
Allianz
Jan 2013 - Dec 2014 (1 year 11 months)
Presented insurance offerings, supported client onboarding, and maintained accurate documentation for follow-up and service continuity.
Education
Degrees, certifications, and relevant coursework
Zagazig University
Bachelor's Degree, Accounting
Bachelor's degree in Accounting from Zagazig University, completed in 2012.
Amadeus Egypt
Amadeus Selling Platform (Basic), Amadeus Selling Platform
Grade: A / 95%
Completed the Amadeus Selling Platform (Basic) training with a grade of A (95%).
ICDL
ICDL, Microsoft Office & Digital Skills
Completed ICDL training focusing on Microsoft Office and digital skills, with emphasis on Excel.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
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