Open to opportunities

Ioana Blaga

@ioanablaga

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Bilingual customer service and content moderation professional with strong communication skills.

Romania

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What I'm looking for

I seek a role leveraging bilingual customer support and content moderation skills in a collaborative, process-driven team with clear growth and training opportunities.

I am a bilingual (Spanish & English) customer service and content moderation professional with hands-on experience in e-commerce support and commercial assistance. I have worked across remote and in-office roles, handling content review, order processing, invoicing, and customer escalations.

At Teleperformance-Majorel I reviewed and classified user-uploaded content, ensured compliance with client performance indicators, escalated complex cases, and adhered to confidentiality and security procedures. In previous roles I processed orders and payments, managed stock, and supported supplier and catalog processes for large platforms.

I hold a degree in Philology from Ștefan cel Mare University, completed an Erasmus+ mobility in Spanish language and literature, and have practical library and volunteer experience. My language skills are at B2 in Spanish and English and native in Romanian.

I am organized, quality-focused, and effective in email, chat, phone, and video communications; I prioritize tasks, work well in teams, and approach problems logically to deliver the right outcomes for clients.

Experience

Work history, roles, and key accomplishments

Content Moderator

Teleperformance-Majorel

Dec 2024 - Nov 2025 (11 months)

Reviewed and classified Spanish and English user-generated content against client policies, escalated complex cases per procedures, and maintained KPI-driven quality and confidentiality standards.

Content Moderation Spanish English Escalations & QA Confidentiality

Commercial Assistant

Radburg Center SRL

May 2022 - Dec 2024 (2 years 7 months)

Processed orders and PayPal payments, issued invoices, and managed stock inventory to support commercial operations and ensure accurate order fulfilment.

Order Processing Invoicing Inventory Management PayPal Excel Customer Service Data Entry Stock Control

Sales Assistant

MobiUp Distribution SRL

Jul 2020 - May 2022 (1 year 10 months)

Advised customers on product selection, processed sales and payments, prepared sales performance reports, and promoted offers to meet revenue targets.

Sales Point of Sale Reporting Promotion Payment Processing Product Knowledge CRM

Customer Service Agent

Amazon Development Center

Managed Spanish-language customer and supplier inquiries, maintained Amazon catalog product data per SOPs, and resolved issues to meet qualitative and quantitative service standards.

Customer Service Spanish SOPs Multichannel Support

Education

Degrees, certifications, and relevant coursework

Ștefan cel Mare University

Bachelor, Philology

2016 - 2019

Activities and societies: 100-hour internship at I.G. Sbiera Bucovina Library; ERASMUS+ mobility (University of the Balearic Islands, Spanish language and literature); volunteer at a linguistics conference.

Completed undergraduate studies in Philology with coursework and practical training including a 100-hour internship at the I.G. Sbiera Bucovina Library and an ERASMUS+ mobility at the University of the Balearic Islands (Spanish language and literature).