Ahmed Alharby

Ensured legal compliance and safety of content uploaded to the TikTok platform. Responsible for the development, improvement, and maintenance of standards for platform security. Improved the content management strategy for live video platforms and coordinated with supervising departments for timely content management.

Localized and certified Alexa content for Dutch and Arabic, demonstrating expertise in executing end-to-end processes and related tools. Independently set daily priorities, triaged incoming customer requests, and communicated resolutions to stakeholders. Identified process improvement opportunities, documented new workflows, and trained new hires.

Monitored inbound and outbound calls, evaluating agent performance and managing auditing reports for Customer Care activities. Held calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability. Ensured accurate work ethic and decision-making within the team.

Supported Uber Eat partners and clients, handling claims and refund statement forms. Specialized in the Dutch market for Netherlands and Belgium. Demonstrated strong communication and teamwork skills.

Provided technical support for Sony B2B and B2C clients across various products including TVs, cameras, and sound systems. Focused on customer satisfaction by delivering excellent service. Utilized Microsoft Office for daily tasks.

Provided interpreter services from Dutch and English into Arabic and vice versa for the private sector and various government organizations. Planned and arranged work with clients, demonstrating sales capabilities. Applied knowledge of humanitarian organizations' policies and procedures, including IOM, UN, UNHCR, and WFP.

Analyzed partner accounts by monitoring data per region using tools like Kibana and Secapp. Promoted solutions to expedite handling time and incident resolution based on regional needs. Handled advanced cases escalated from the quality check team.

Served as a representative for Arabic, Dutch, and English lines, modifying reservations and handling special requests and complaints for the Middle East market. Resolved customer problems and technical issues, ensuring excellent service. Managed financial payments for reservations and chaired internal event organization.

Responsible for liaison with Arab Embassies, planning and organizing various tasks. Provided direct assistance to the Director. Maintained and controlled the database for efficient operations.

Managed an internal team and represented the company at various events. Coordinated with venues, suppliers, and customers for successful event execution. Conducted promotional work at events and fairs, controlled databases, and generated management reports.

Completed a program focused on trade and economy.

Completed a Bachelor's degree in International Business and Management.

Completed high school education.